Pre-Sales Engineer – Remote

Role Overview

We are seeking a motivated, tech-savvy Associate Pre-Sales Engineer to join our growing Solutions Engineering team. In this role, you will bridge the gap between technical cloud communications solutions and real-world business outcomes. Working alongside account executives and senior solution architects, you will help present, design, and validate Unified Communications (UCaaS) and Cloud Contact Center (CCaaS) environments for prospective clients.

This is an ideal role for an IT specialist, junior network administrator, or technical support professional looking to transition into a high-growth technical sales engineering career in cloud telecom and collaboration software.

Key Responsibilities

• Technical Discovery & Demos: Support Account Executives in technical discovery calls and deliver engaging, tailored product demonstrations across cloud telephony, video collaboration, messaging, and AI-driven workflow tools.
• Solution Architecture & Design: Assist senior engineers in creating technical solution overviews, bill-of-materials (BOM), and topology diagrams for PSTN migration, SIP trunking, and platform integrations.
• Proof of Concept (PoC) Management: Assist with setting up, configuring, and supporting client trial environments to ensure technical success criteria are satisfied.
• Integration Validation: Help evaluate basic API/Webhook capabilities and third-party integrations between UC platforms and key business applications (e.g., Salesforce, Microsoft Dynamics, Microsoft Teams, Zoom).
• Continuous Skill Development: Maintain active vendor sales/technical certifications and stay current on market trends, competitive products, and emerging UC/CC features.

Qualifications & Requirements

Required Experience & Skills:

• 1–2 years of exposure in IT support, telecom administration, junior pre-sales, or technical customer success.
• Foundational UC Experience: Hands-on familiarity with at least one major UCaaS/CCaaS platform ecosystem (e.g., Zoom Phone/Meetings, Microsoft Teams Voice, Dialpad, or Cisco Webex).
• Networking & Telecom Basics: Fundamental understanding of VoIP, SIP protocols, DNS, QoS, basic routing/switching, and web API concepts (REST/Webhooks).
• Communication: Outstanding verbal, written, and presentation skills—able to explain technical concepts simply to business stakeholders.
• Problem-Solving Mindset: A proactive, curious approach to discovering customer pain points and mapping them to technology features.

Preferred / Nice-to-Have:

• Vendor or industry certifications (e.g., Microsoft MS-700, Zoom Technical Specialist, CompTIA Network+, or Cloud Fundamentals).
• General awareness of CRM/ERP workflows and API-driven call routing or reporting integrations.
• Associate Degree or Bachelor’s in Computer Science, Information Systems, Telecommunications, or equivalent practical experience.