Summary:

We are seeking an experienced Information Technology Support Engineer to provide technical support and assistance to our clients in all industries. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work independently and as part of a team.

Responsibilities:

• Provide technical support to clients via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Install and configure software and hardware
• Maintain and update computer systems and networks
• Monitor system performance and identify potential issues
• Collaborate with other IT professionals to resolve complex issues
• Document and maintain technical procedures and user guides
• Provide training and support to end-users

Qualifications:

• Bachelor’s degree in Computer Science or related field
• 3+ years of experience in IT support
• Strong knowledge of Windows and Mac operating systems
• Experience with Microsoft Office Suite and other business applications
• Knowledge of networking protocols and technologies
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills