Customer Service Coordinator

Role Snapshot

The Customer Service Co-Ordinator plays a vital role ensuring processes are executed to a standard of excellence, consistency and with efficiency to support the functions of the Sales team. It is a varied role that works closely between our Territory Sales Managers, Manufacturing and Logistics teams to streamline the flow of work from quotation stage to Manufacturing and dispatch.

Important Information

This role is based in either our Melbourne (Campbellfield) or Leeton (NSW) Office.

Performance Objectives & Key Responsibilities

Deliver against a defined set of Sales KPI’s measured across daily, weekly and monthly intervals.

o Prepare customer quotations as needed to support field sales.

o Assist gathering necessary client data to ensure accurate and professional documentation management.

o Maintain pricing and other support tools to make sure information facilitating sales is accurate and accessible.

o Be a secondary local point of contact for Customer inquiries & Problem solving.

o Facilitate credit/returns processes and quality issues ensuring correct process and documentation is in place.

o Liaise with Logistics and Manufacturing to support a positive customer experience.

o Contribute to the maintenance and continuous improvement of Data quality in CRM and Order processing platforms.

o Ensure Export administration functions are completed efficiently and accurately.

o Perform ‘over the counter sales’ duties.

o Coordinate customer communications: liaise with BDMs, send dispatch notifications once logistics confirms pickup, and record PODs.

o Prepare sales reports on a regular basis.

o Perform other Sales related ad-hoc tasks as requested.