Field Services Technician

About Plungie

Our vision is a world where Plungie is an accessible focal point for every home. We’re transforming the way pools are delivered, giving builders greater control and homeowners a simpler, faster way to enjoy a premium concrete pool.

Guided by our values of simplicity, agility, courage, understanding, authenticity and togetherness, we’re a team committed to making homes fun and pool building easier.

About the Role

Reporting to the Quality, WH&S and Warranty Manager, the Field Service Technician ensures customers receive professional, timely and effective after-sales support, providing expert diagnostics, repairs and technical guidance that maximise the performance and longevity of their Plungie product through:

• Delivering high-quality field service, warranty repairs, maintenance and technical support for Plungie products, ensuring timely and effective resolution of customer issues.
• Diagnosing faults, identify practical solutions, and complete a range of repair and remediation works to Plungie’s quality standards.
• Building positive customer relationships through professional communication, exceptional service and strong representation of the Plungie brand.
• Maintaining accurate records of work completed, including labour, materials and repair outcomes, while providing regular progress updates to management.
• Promoting a safe and compliant work environment by following company procedures, conducting pre-start and quality checks, safely operating equipment and vehicles, and adhering to all WHS requirements.

Note: Flexibility to travel extensively throughout Australia and work away from home for extended periods to support customers and project delivery will be required.

About you

To be successful in this role you will have

• Previous experience in a trade, trade assistant, maintenance, construction, or similar hands-on role.
• Demonstrated experience with general repairs, fault finding, and the safe use of construction hand and power tools.
• Experience working with concrete products, cement-based materials, coatings, repair compounds, or similar construction materials.
• Current unrestricted driver’s licence with a safe and responsible driving record, and the ability to undertake regular intrastate and interstate travel, including extended periods of driving.
• Proven ability to work autonomously and as part of a small team in remote environments, customer homes, construction sites, and manufacturing facilities.
• Strong commitment to workplace health and safety, with the ability to work in physically demanding environments involving chemicals, concrete products, noise, dust, and varying weather conditions.

Benefits|

Why you’ll love being in our lane

• Opportunity to take full ownership of the role and see the direct impact of your work on business growth
• Be part of a fast-growing company making waves in the pool industry

If you are ready to take the plunge, apply now!