Manager – Education Quality & Governance

About the role

The Manager – Education Quality & Governance provides strategic leadership and governance for PSA’s Registered Training Organisation (RTO), ensuring compliance with the Standards for Registered Training Organisations (RTOs), ASQA requirements, funding contracts and all relevant legislative and regulatory obligations. This is a 12-month fixed term contract covering a period of maternity leave. 

The role is responsible for leading RTO governance, quality assurance, audit readiness and continuous improvement across PSA’s vocational education activities, while providing strategic oversight of the Pharmacy Assistant education portfolio. The position ensures vocational education programs are delivered in accordance with regulatory requirements, industry expectations and organisational quality standards. 

Working closely with the Head and Leaders of Education & Training to ensure education products meet vocational education requirements while supporting innovation, organisational growth and exceptional learner outcomes. 

Key Responsibilities

RTO Governance and Regulatory Compliance 

• Provide strategic leadership of PSA’s Registered Training Organisation and its compliance framework. 
• Ensure ongoing compliance with the Standards for Registered Training Organisations (RTOs), ASQA requirements, funding contracts and relevant legislation. 
• Lead organisational readiness for regulatory audits, monitoring activities and external quality reviews. 
• Monitor legislative and regulatory changes and implement organisational responses. 

Quality Assurance and Continuous Improvement 

• Lead PSA’s quality management system for vocational education. 
• Ensure Training and Assessment Strategies remain compliant, contemporary and fit for purpose. 
• Oversee maintenance of the organisational Continuous Improvement Register and implementation of improvement initiatives. 

RTO Education Portfolio 

• Provide strategic oversight of PSA’s RTO Education portfolio (e.g. Pharmacy Assistant qualifications and accredited training programs). 
• Lead workforce capability for trainers and assessors delivering VET qualifications. 
• Ensure vocational education products remain aligned with training package requirements and industry expectations. 

RTO Operations 

• Provide governance oversight of student management systems, learner records and compliance reporting. 
• Ensure accurate AVETMISS reporting, qualification issuance and learner record management. 

Strategic Leadership 

• Act as PSA’s representative on the Service and Creative Skills Australia (SaCSA) Strategic Workforce Advisory Group (SWAG), ensuring PSA and pharmacy sector perspectives inform relevant vocational education, training product and workforce discussions. 
• Contribute to PSA’s Education & Training strategy and organisational planning. 
• Provide expert strategic advice to the Head of Education & Training regarding vocational education, compliance and regulatory matters. 

Stakeholder Engagement 

• Develop and maintain productive relationships with ASQA, State and Territory Training Authorities and other regulatory bodies. 
• Build strong partnerships with employers, industry representatives and vocational education stakeholders. 
• Collaborate with internal teams to ensure education products meet both educational and regulatory requirements. 

People Leadership 

• Lead and develop managers and teams responsible for Pharmacy Assistant education and RTO quality functions. 
• Foster a culture of accountability, quality, collaboration and continuous improvement. 
• Build capability across the Education & Training team regarding vocational education compliance and quality systems. 

Reporting and Performance 

• Oversee reporting on compliance, audit outcomes, learner performance, funding obligations and quality indicators. 
• Contribute to budget planning, resource allocation and workforce planning. 
• Use performance data to inform strategic improvements and organisational decision-making. 

About you

Essential 

• TAE40122 Certificate IV in Training and Assessment (or successor), or a higher qualification in vocational education, adult education or a related discipline. 
• Demonstrated senior leadership experience within an Australian Registered Training Organisation. 
• Extensive knowledge of the Standards for Registered Training Organisations (RTOs), ASQA regulation and VET compliance requirements. 
• Demonstrated experience leading ASQA audits and regulatory compliance activities. 
• Extensive experience managing assessment validation, moderation and quality assurance systems. 
• Demonstrated experience leading managers and multidisciplinary teams. 
• Strong knowledge of AVETMISS reporting, funding contracts and vocational education administration. 
• Highly developed stakeholder engagement, communication and influencing skills. 
• Demonstrated ability to analyse data and drive evidence-informed organisational improvement. 
• High level digital capability, including Student Management Systems, Learning Management Systems and compliance reporting platforms. 

Desirable 

• Experience within pharmacy, health professions education or healthcare training. 
• Experience leading Pharmacy Assistant qualifications or similar vocational education programs. 
• Formal leadership or governance qualifications. 
• Experience managing organisational change within an RTO. 
• Experience working within organisations delivering both vocational and higher/professional education. 

Why PSA?

We’re the national peak body for pharmacists—and we exist to advance healthcare in Australia by empowering our pharmacy workforce. Our people are at the centre of what we do, and we’re proud to support meaningful careers, professional development, and ongoing learning.

Technology underpins how we deliver services to members and stakeholders. We operate a modern SaaS-based environment including Microsoft 365, Salesforce, Moodle and other enterprise platforms.

Working at PSA means being part of something bigger. We believe in:

• Making a real difference: You’ll contribute to an organisation with a strong social purpose.
• Growth and development: We want you to thrive and will support your professional journey.
• Diversity and inclusion: We celebrate what makes you, you, and are committed to creating a safe, supportive, and inclusive workplace.

We’re also committed to the health and safety of our people, which includes requiring all staff to be fully vaccinated against COVID-19 to attend PSA offices.

Accessibility & Support

We value diversity and welcome applications from people of all backgrounds, including people with disability. If you need support during the recruitment process, please reach out at to recruitment@psa.org.au for a confidential chat.

Acknowledgement of Country

PSA acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land, sea and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the world’s oldest living cultures.

PSA may close this ad early if we find the right person—so don’t wait to apply!