Operations Manager – Housekeeping

The Regional Operations Manager – Housekeeping is a pivotal role within our hospitality outsourcing business, responsible for overseeing the housekeeping operations across multiple sites in Victoria. This position ensures that our high standards of cleanliness and guest satisfaction are consistently met, while also optimising operational efficiency and managing a dedicated team. The ideal candidate will bring a wealth of experience in hospitality management, demonstrating strong leadership and organisational skills to enhance our service delivery.

Responsibilities:

• Oversee and manage all housekeeping operations across designated properties.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement housekeeping procedures and standards to enhance service quality.
• Recruit, train, and supervise housekeeping staff, fostering a positive team environment.
• Monitor inventory levels of cleaning supplies and equipment, ensuring cost-effective purchasing.
• Conduct regular inspections of guest rooms and public areas to maintain cleanliness standards.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
• Prepare and manage budgets for housekeeping operations, identifying areas for cost savings.
• Address and resolve guest complaints and feedback related to housekeeping services.

Qualifications:

• Proven experience in a managerial role within the hospitality industry, preferably in housekeeping.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organisational and time management skills.
• Knowledge of health and safety regulations and best practices in housekeeping.
• Effective communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays as required.
• A relevant qualification in hospitality management or a related field is preferred.