After Hours Rostering Officer – Remote

After-Hours Rostering Officer (Remote) at Outlook Australia   

Description

Location: Remote role – location close to Pakenham (Vic) orThe Entrance (NSW) offices for onboarding and training. Staff meeting virtual

Working days: On call Friday afternoon to Monday morning. Diverts to voicemail 10:00 pm–6:00 am. Voicemail to be checked at 6:00 am daily

Monday handover: 8:00 am via Microsoft Teams

Role: Urgent after hours rostering and service continuity

Pay: SCHADS Award classification rate (Home Care – Level 4 – Disability Care), Daily applicable on call allowance and Remote Payment for work performed.

About us

Outlook Australia is a not-for-profit organisation dedicated to building an inclusive society. We support people with disabilities and those experiencing disadvantage to participate fully in community life.

About the role

As the After Hours Rostering Officer, you will maintain service continuity from Friday afternoon to Monday morning by responding to urgent staff sickness, participant cancellations and roster gaps. You will make essential roster changes, record actions in AlayaCare and the afterhours spreadsheet, check voicemail messages each morning and complete the Monday morning handover to both NSW and VIC offices.

This flexible, remote on call role is ideal for an experienced rostering or scheduling professional who enjoys working independently and solving operational challenges. You will play a key role in ensuring participants continue to receive essential supports when unexpected changes occur, while remaining connected to a supportive and collaborative team through structured handovers and communication.

Key responsibilities

• Respond to urgent staff sickness and participant cancellations
• Update roster by contacting Support Staff and Client/Participants using AlayaCare software to source information and record roster changes.
• Check the voicemail at 6:00 am each morning and make essential roster changes
• Apply SCHADS rostering requirements and escalate urgent risks.
• Maintain accurate records and complete the Monday handover.

What we are looking for

• Practical rostering or scheduling experience in home care, disability, aged care, community services or similar, using AlayaCare or a comparable system.
• Excellent problem solving and judgement, with the ability to interpret information and make timely decisions while working remotely after hours.
• Ability to balance participant needs, staff safety and availability and Outlook requirements to maintain quality service delivery.
• Clear, calm and professional communication, including urgent roster updates, accurate records and concise operational handovers.
• Ability to use rostering and client management systems, spreadsheets, email and Microsoft Teams; AlayaCare experience is preferred.
• Digital literacy to access schedules, complete required forms and training, and maintain accurate case notes.
• Operational SCHADS Award knowledge and ability to apply it to breaks, overtime, penalties and roster changes.
• Available for the Friday afternoon to Monday morning roster and Monday morning Teams handover. Monthly virtual and occasional onsite meetings are flexible around midweek commitments.
• Initial training will be midweek onsite with flexibility on what day of the week this occurs.
• Ability to own after hours matters, work independently, complete actions, maintain records and escalate beyond delegated authority.
• Holds, or can obtain before commencement, satisfactory Working with Children Check, Police and NDIS Worker Screening checks.
• Midweek team and onsite meeting participation is encouraged but flexible for this weekend role.

Successful applicants will have and/or undertake

• National Police Check
• NDIS Worker Screening Check
• Working with Children Check
• Required onboarding and systems training

Why work for us

• Flexible shifts that can fit around your lifestyle and commitments
• Rewarding work that makes a real difference, helping older people remain independent in their own homes
• A supportive welcoming team culture where your contribution is valued
• Strong onboarding process on site at your local office.
• Ongoing training, development and support to help you succeed in your role
• Salary packaging options to help you pay less tax, increasing your take home pay
• Access to our Employee Assistance Program (EAP) to support your health and wellbeing

How to Apply

Interested in joining Outlook? We’d love to hear from you. Click “Apply Now” to submit your application. For any questions about the role, please contact recruitment@outlookaust.org.au

Additional requirements

• Privacy and confidentiality awareness
• Ability to follow incident, WHS and escalation procedures
• Reliable internet and a private remote-work environment

Diversity and Inclusion

Outlook is an equal opportunity employer. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and people from diverse backgrounds and abilities.

Join us and help keep essential community services connected, safe and responsive when it matters most.