Description
The Microsoft 365 Modern Workplace Engineer sits within Novigi’s Modern Workplace line of business and is responsible for engineering, deploying and supporting the Microsoft 365 environments that underpin how our clients work every day.
Working across multiple client tenants, the role moves between project delivery and escalated support – designing and improving modern workplace platforms that span identity, devices, collaboration, security and compliance.
Because Novigi’s clients operate in regulated, security-conscious sectors, the role balances a high-quality end-user experience with strong security, governance and compliance, applying consistent standards across diverse client environments.
The Modern Workplace Engineer is a key technical escalation point within the team – resolving the issues others cannot, automating repetitive work, and helping uplift the way Novigi delivers modern workplace at scale.
About the role
Responsibilities:
Microsoft 365 Administration & Operations
- Administer and optimise Microsoft 365 across multiple client tenants, including Exchange Online, SharePoint Online, OneDrive and Microsoft Teams.
- Maintain the health, performance and configuration of client environments, monitoring service health and acting on issues proactively.
- Maintain accurate configuration baselines, documentation and runbooks for each client environment.
- Manage change in line with governance and ITIL processes, ensuring changes are well-tested and clearly communicated.
- Monitor licensing, capacity and adoption, recommending cost and end-user experience improvements where appropriate.
Identity & Access Management
- Manage identity and access using Microsoft Entra ID, including Conditional Access, single sign-on, MFA and privileged access controls.
- Implement and maintain identity governance aligned to each client’s security posture and regulatory obligations.
- Troubleshoot and resolve complex authentication, access and directory synchronisation issues across client environments.
- Ensure identity configurations are consistent, well-documented and aligned to Novigi’s platform standards.
Endpoint & Device Management
- Engineer device management and provisioning with Microsoft Intune and Windows Autopilot at scale.
- Build and maintain compliance, configuration and application deployment policies across managed devices.
- Support and improve the end-user device experience, reducing friction and manual effort wherever possible.
- Resolve complex endpoint issues escalated from the service desk across Windows and, where applicable, macOS and mobile.
Security & Compliance
- Implement and monitor security controls using Microsoft Defender, Conditional Access and Microsoft Secure Score.
- Configure and maintain compliance capability in Microsoft Purview, including data loss prevention, retention and sensitivity labels.
- Align modern workplace configurations to client regulatory obligations, including APRA CPS 234 and CPS 230 where relevant.
- Identify and remediate security and configuration risks across client tenants.
- Contribute to incident response and post-incident improvement for modern workplace security events.
Project Delivery & Client Engagement
- Deliver Microsoft 365 projects across multiple clients – migrations, service rollouts, tenant configuration and modern workplace transformations.
- Scope and plan work with client stakeholders, communicating clearly and managing expectations throughout delivery.
- Act as a trusted technical advisor, translating client needs into practical, well-governed modern workplace solutions.
- Manage competing priorities and context-switch effectively across multiple client environments.
- Document and hand over delivered work so it can be supported consistently by the wider team.
- Build strong working relationships with client IT and business contacts across engagements.
Automation & Continuous Improvement
- Build automation and reduce manual effort using PowerShell, Microsoft Graph and the Power Platform.
- Identify opportunities to standardise and streamline modern workplace delivery across clients.
- Contribute to the continuous improvement of Novigi’s standards, tooling and ways of working.
Technical Escalation & Quality
- Act as an escalation point for complex modern workplace incidents across clients.
- Maintain a high standard of quality in the configurations and solutions Novigi delivers and operates.
- Share knowledge and mentor service desk and support colleagues to lift overall team capability.
Skills and experience
Education and Experience:
- Three or more years engineering and supporting Microsoft 365 in managed service environments.
- Strong hands-on experience with Microsoft Entra ID, Intune, Exchange Online, Teams and SharePoint Online.
- Working knowledge of Microsoft 365 security and compliance tooling, including Defender, Conditional Access and Purview.
- Proficiency in PowerShell scripting and familiarity with Microsoft Graph for automation and reporting.
- Experience with Windows Autopilot and modern device provisioning at scale.
- Ability to manage competing priorities and context-switch across multiple client environments.
- Strong client-facing communication skills, with the ability to document and explain technical decisions to varied audiences.
- Prior experience in an MSP, consultancy or multi-tenant environment (highly regarded).
- Exposure to Azure infrastructure, hybrid identity (Microsoft Entra Connect) and the Power Platform.
- Familiarity with regulated-industry frameworks such as APRA CPS 234 / CPS 230, ISO 27001 or the Essential Eight, and relevant Microsoft certifications (highly regarded).
Role Boundaries
- Accountable for: The quality, security and consistency of the Microsoft 365 environments engineered and supported across assigned clients; spanning identity, device, collaboration, security and compliance configuration and the resolution of complex escalated issues.
- Not accountable for: Direct people management, ownership of client commercial relationships and contracts, managed service SLA ownership, or the day-to-day running of the service desk (these sit with the relevant leads and managers).
Success Measures
- Microsoft 365 environments across assigned clients are secure, well-configured and consistently maintained to Novigi’s standards.
- Projects are delivered to scope, on time and with minimal disruption to client operations.
- Complex escalations are resolved efficiently, with a reduction in recurring issues over time.
- Identity, device and security configurations are consistent and well-documented across client environments.
- Client stakeholders regard the engineer as a trusted, responsive technical partner.
- Manual effort is reduced through effective automation and standardisation.
- Modern workplace configurations meet relevant client regulatory and security obligations.
- Service desk and support colleagues are supported and upskilled through knowledge sharing.
- Measurable improvement in the quality, security and reliability of client modern workplace environments over time.
