Senior Coordinator Clinical Services, Residential (Nursing)

Senior Coordinator Clinical Services (Residential)

• Permanent 0.8 FTE or 1 FTE
• Weekdays with an on-call component
• Location – Kensington with free onsite parking

Make a difference to WA parents and support them to navigate challenges and build the skills needed to give their children the best start in life.

Ngala Residential Parenting Service is based at our purpose-built Centre in Kensington which provides a welcoming and safe space where families can stay on-site and work directly with our team of qualified professionals to solve a huge range of parenting challenges.  We use evidence-informed practices to develop realistic strategies that work for the whole family. 

We know that every child and every family is unique, and our multidisciplinary team of Child Health Nurses, Registered Nurses, Midwives, Lactation Consultants, Mothercraft Nurses, Social Workers and Psychologists are all highly qualified, dedicated and treat everyone with kindness and respect.

Position Overview

The Senior Coordinator Clinical Services, Residential provides leadership for the multidisciplinary team (above), clinical oversight and management for the day and residential programs at Ngala in Kensington.  This leadership role is responsible ensuring the delivery of high-quality, person-centred care.

Reporting to the Operations Manager, Clinical Services, this role combines service coordination, team leadership and operational responsibilities.  You will support and develop your team, guide service delivery and lead quality improvement and service improvements.

The position ensures seamless transitions of care, continuous operational compliance, and clinical excellence across a 24/7 service environment.  Acting as a key escalation point, the Senior Coordinator maintains rigorous clinical governance, manages risk, and fosters a collaborative, high-performance team culture.

Key Responsibilities

• Model of Care Execution: Oversee and implement evidence-based models of care across both day-treatment programs and overnight residential services.
• Clinical Standards & Accreditation: Ensure service operations comply strictly with relevant healthcare and national safety standards.
• Auditing & Continuous Improvement: Lead regular clinical audits, incident reviews, and quality improvement activities to mitigate risks and elevate the standard of patient care.
• Complex Case Management: Provide high-level clinical consultation for complex or high-risk cases, facilitating multidisciplinary case conferences with psychiatrists, medical staff, and allied health professionals.
• Line Management: Recruit, mentor, supervise, and complete performance evaluations for the residential multidisciplinary team.
• Workforce & Rostering: Contribute, as part of a wider team to the staffing rosters to ensure optimal coverage, skill-mix, and safety for day and overnight patient cohorts while operating within budget.
• Training & Development: support ongoing professional development and competencies.
• Health Standards:  Ensure service delivery aligns with the National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMHCMO) and other recognised health standards for the portfolio.
• Stakeholder Liaison: Act as a senior point of contact for families and community partners to resolve care escalations.

Selection Criteria

Essential Experience & Qualifications

• Professional Registration: Current, unrestricted registration as a Registered Nurse (Division 1) with AHPRA, or equivalent peak professional body registration for Allied Health leaders.
• Clinical Experience: Minimum of 5 years demonstrated experience in a child and family health environment.
• Mental Health Experience: Experience working in Perinatal and Infant Mental Health.
• Leadership Capabilities: Demonstrated experience managing and supervising a multi disciplined team.
• Governance Knowledge: Proven understanding of clinical risk management frameworks, quality improvement metrics, and relevant national health care service standards.
• Communication Skills: Exceptional interpersonal, conflict resolution, and written communication skills, with a proven ability to collaborate across medical networks.

Desirable Criteria

• Postgraduate qualifications in Clinical Management, Health Service Management, or a relevant clinical specialty.
• Experience overseeing a combined service model (simultaneous day-program and overnight inpatient operations).

HOW TO APPLY

Applications are due by 5pm, 14 November 2026 however shortlisting will commence immediately so we encourage you to submit your application promptly.

Click ‘Apply’ and follow the prompts to submit your CV.

If you have any queries, please contact Alison Tinsley, People & Capability Advisor at PeopleandCapability@ngala.com.au