Technical Team Leader

Company Overview

National Wireless is one of Australia’s largest independent suppliers of commercial wireless communications systems with an enviable client base established over the last 30 years. As a total solutions provider, we don’t just sell equipment; we provide complete turnkey solutions encompassing design, supply, installation, integration, and ongoing support. We are a forward-thinking company with a dynamic culture that allows us to adapt quickly and provides our team with the opportunity to progress their careers in a number of different directions.

The Role

Reporting to the General Manager, you will serve as the technical lead for our field and depot based services team. This is a highly collaborative, hands-on role where you will balance complex technical execution with the mentorship of a small team of skilled technicians.

Your key responsibilities will include:

• Leading from the front in the field, overseeing and executing the installation, configuration, testing, and maintenance of advanced radio and wireless communications systems.
• Providing high-level technical support and troubleshooting for complex system integrations, ensuring all work meets rigorous industry and company standards.
• Mentoring and guiding junior and intermediate technicians, assisting with their technical development and ensuring team safety and compliance.
• Upholding a high level of client satisfaction by delivering exceptional technical outcomes and building trust on-site.
• Assisting with technical scoping, site surveys, and providing accurate assessments to support the preparation of quotations and proposals.
• Ensuring all day-to-day field activities are carried out efficiently, safely, and in full compliance with both National Wireless’ and the customer’s safety and statutory requirements.

National Wireless encourages our technical staff to constantly work towards upgrading their current skillsets and qualifications to keep pace with a constantly evolving industry. This role requires a strong ability to problem-solve under pressure, a deep passion for wireless technology, and the confidence to lead by example.

Criteria

To be successful in this role, you will possess:

• A proven history as a Senior Technician or Lead Technician in Radio (LMR/PMR), Microwave, Wireless Networks, Telecommunications, or Electrical Engineering.
• Strong supervisory capabilities, with a natural ability to mentor peers and lead field deployments effectively.
• Advanced technical qualifications in the radio or telecommunications industry and a track record of quickly mastering new technologies and complex systems.
• Excellent troubleshooting skills with a diagnostic mindset for resolving intricate hardware and network issues.
• Strong interpersonal skills with a consultative approach to explaining technical solutions clearly to clients.
• Outstanding written and verbal communication skills for documenting technical reports and collaborating with management.
• The ability to manage competing priorities and maintain high-quality standards in fast-paced environments.

If you enjoy working in a close-knit team, possess a passion for technical excellence, and want to progress your career with an industry leader, we want to hear from you.