Host or Hostess – Remote

Summary:

The Host/Hostess will be responsible for greeting and seating guests, taking reservations, managing waiting lists, and ensuring excellent customer service. They will work closely with other team members to ensure that guests have an enjoyable and memorable experience.

Responsibilities:

• Greet guests and manage waiting lists
• Take reservations and explain menu items and specials
• Ensure customer satisfaction and answer questions about hotel services
• Work closely with other team members to provide excellent customer service
• Assist servers and bartenders as needed
• Address customer complaints courteously and professionally
• Maintain an organized, clean and tidy front-of-house area

Qualifications:

• High school diploma or equivalent
• Prior experience as a Host/Hostess in a restaurant or hotel preferred
• Exceptional interpersonal and communication skills
• Ability to work flexible hours, including evenings, weekends and holidays
• Customer service skills with a positive attitude
• Proficiency in handling reservations, waiting lists and other front desk operations
• Knowledge of POS system is an advantage