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AI Job Summary
- Experience in customer service or community engagement roles.
- Experience delivering library services incl. circulation support, member engagement, and assisting patrons.
- Experience supporting library programs and user groups.
Role Type
On-site • Permanent • Part-time • Entry Level
Pay Rate
$34.68 AUD – $37.56 AUD (Hour)
Description
Summary:
In this position you will be required to work closely with library staff to deliver library services to the community. This includes library branch customer service duties, providing support to library programs, encouraging new library members to join, and supporting library patrons queries and requests.
Hours:
62.5 hours per 4 weeks.
Responsibilities:
- Build connections with and deliver inclusive library services to all patrons.
- Deliver competent roaming and circulation support services.
- Encourage new members and showcase to the community, the products, and services the library has to offer.
- Help patrons select resources, use technology, and obtain knowledge. This requires understanding and developing a rapport with the patron to understand their needs in a timely and efficient manner.
Qualifications:
- A relevant qualification in library science, information management, or a related field is preferred but not essential.
- Experience in customer service or community engagement roles is advantageous.
- Strong communication and interpersonal skills to effectively engage with diverse community members.
- Basic computer skills and familiarity with library management systems.
- A passion for promoting literacy, learning, and community development.
Company Overview
Myli is a not-for-profit and charity delivering specialised library services for our communities. Myli is a leader and is highly regarded across the State in delivering public library services in Victoria. Myli is a library service that is constantly listening, testing, and adapting to the changing needs of our community. We build knowledge and skills that strengthen our community. We really do see libraries differently. Myli libraries are not just physical spaces, we put a focus on virtual and flexible services. We cater to the present whilst anticipating the needs and expectations of future generations. We are driven by our vision to connect and innovate. We know that staying relevant is the only way to engage a community. These needs change over time, and we must have the agility to foresee the future, be ready, and adapt.
