This role provides operational leadership across Community Services, overseeing participant intake and onboarding, workforce leadership, service quality, operational performance, and growth initiatives. Working closely with internal stakeholders, the Community Services Manager ensures services are safe, responsive, financially sustainable, compliant with NDIS requirements, and aligned with Mosaic’s values and strategic objectives.

· Full-time, fixed-term (6 months) employment opportunity, with potential for extension

· Attractive salary plus 12% superannuation

· Not-for-Profit salary packaging up to $18,550 per annum to increase your take-home pay

· Complimentary membership to the Paraplegic Benefit Fund (PBF Australia)

· Flexible work arrangements where operational requirements allow

· Employee Assistance Program for you and your immediate family

· Free onsite parking

· Opportunity to make a meaningful impact in the lives of people with disability

Who are we?

Mosaic is a long-standing, trusted and growing not-for-profit provider of disability services across Western Australia. Through a diverse range of accommodation, community, employment, and capacity-building services, we support people with disability to achieve their goals and live the lives they choose.

As we continue to grow and expand our service offerings, we remain committed to delivering high-quality, person-centred supports that place participant outcomes, choice and inclusion at the centre of everything we do.

About You

Reporting to the General Manager Operations, this role is well suited to an experienced operational leader who enjoys working in a dynamic environment where no two days are the same.

A passion for supporting people with disability, developing capable teams and improving service outcomes is essential. Just as important is a willingness to embrace change, adapt to evolving priorities and contribute positively to an organisation that continues to grow and expand its services.

The successful candidate will bring strong leadership capability, sound operational judgement and the ability to balance participant outcomes, workforce needs, compliance obligations and financial sustainability. They will be comfortable navigating complexity, making informed decisions and supporting others through periods of change and growth.

This role would particularly suit someone who enjoys building capability, driving continuous improvement and taking ownership of outcomes. A proactive and solutions-focused approach will be highly valued, as will the ability to identify opportunities, think creatively and work collaboratively to overcome challenges. Rather than focusing on barriers, they will be motivated by finding practical pathways forward and contributing to the ongoing success of participants, employees and the organisation.

Key Responsibilities

· Provide operational leadership across Mosaic’s Community Services portfolio.

· Lead, support and develop Community Coordinators, Support Workers and other allocated team members.

· Oversee participant intake, onboarding, service commencement, reviews and transitions.

· Maintain a small participant caseload to support participant outcomes and remain connected to service delivery during periods of growth and transition.

· Ensure services are person-centred, safe, responsive and aligned with participant goals.

· Monitor service quality, participant outcomes, complaints and continuity of support.

· Support workforce planning, recruitment, onboarding and capability development.

· Contribute to service growth, continuous improvement and approved organisational initiatives.

· Monitor utilisation, service demand, operational performance and financial sustainability.

· Manage incidents, safeguarding matters, compliance obligations and quality improvement activities.

· Provide reporting on service performance, workforce matters, risks and participant outcomes.

What You’ll Bring

Essential

· Demonstrated leadership experience (minimum five years’) within disability, health, aged care or community services.

· Experience leading teams and coordinating person-centred supports for individuals with diverse or complex needs.

· Strong understanding of the NDIS, participant funding, service agreements and service delivery requirements.

· Experience managing participant intake, onboarding, workforce coordination and operational service delivery.

· Ability to lead through change, manage competing priorities and support service improvement initiatives.

· Strong understanding of risk management, safeguarding, incident management and quality practices.

· Sound financial and operational literacy, including resource allocation, utilisation and service performance monitoring.

· Excellent communication, stakeholder engagement and relationship management skills.

· Strong organisational skills and the ability to make informed decisions in a dynamic environment.

· Proficiency in Microsoft 365 and relevant service delivery systems.

· Commitment to person-centred practice, inclusion and continuous improvement.

Highly Regarded

· Qualifications in Disability, Community Services, Human Services, Leadership, Management or a related discipline.

· Experience supporting service growth, organisational development or new service implementation.

· Experience developing team capability and supporting emerging leaders.

Pre-employment compliance requirements

· Current and valid Western Australian Driver’s License.

· Current NDIS Worker Screening Check (or ability to obtain).

· Current Working with Children Check (or ability to obtain).

· Current First Aid and CPR certification.

· Unrestricted working rights in Australia.

· Access to a reliable, appropriately licensed and insured vehicle for work-related travel where a fleet vehicle is not provided.

· Completion of required NDIS Worker Orientation and Mosaic mandatory training

Ready to Help Shape What’s Next?

If you’re an experienced leader who is passionate about supporting people with disabilities, building capable teams and driving positive outcomes, we’d love to hear from you.

This is an exciting opportunity to contribute to a growing Community Services portfolio, support meaningful change and play a key role in shaping high-quality, person-centred services that make a real difference in the lives of the people we support.

Click “Apply” to submit your resume and cover letter and join us on our journey at Mosaic.

Embrace Diversity with Mosaic

At Mosaic, we are committed to creating an inclusive and welcoming workplace where everyone feels valued, respected and empowered to contribute. We encourage applications from people of all backgrounds, cultures, abilities, genders and life experiences, including people with disabilities, Aboriginal and Torres Strait Islander people and members of the LGBTQIA+ community.

Together, we can build more inclusive communities and create positive outcomes for the people we support.