Guest Services Agent

Summary:

Are you a passionate, self-motivated professional with a love for hospitality and exceptional customer service? Mercure Sydney Parramatta is looking for Guest Services Agent to join our dynamic team!

Located just minutes from Parramatta CBD and directly across from Rosehill Racecourse, our hotel serves a diverse mix of business and leisure travelers. As s a Guest Services Agent, you will play a key role in creating memorable experiences for our guests.

Responsibilities:

• Provide exceptional customer service ensuring a positive experience for all guests.
• Be the first point of contact for guests and maintain a professional and friendly demeanour at all times.
• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about the facility, amenities, and local attractions to enhance the guest experience.
• Coordinate and manage guest reservations, ensuring accuracy and timely updates.
• Maintain a clean and organized front desk area, including the lobby and reception area.
• Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise.
• Process payments and maintain accurate records of financial transactions.
• Uphold company policies and procedures to ensure guest satisfaction and safety.
• Continuously strive to improve guest services by seeking feedback and implementing necessary changes.

What We’re Looking For:

• A positive attitude and passion for delivering outstanding service.
• Previous Front Office experience in a hospitality setting, preferably hotels.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced environment with excellent time management.
• Proficient in using computer systems and software, including reservation and payment systems.

What You’ll Bring to the Role:

• A warm, welcoming personality that enhances the guest experience.
• A keen eye for detail and commitment to high service standards.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

If you’re ready to be part of an energetic team and deliver outstanding hospitality experiences, we’d love to hear from you!

Apply now to join Mercure Sydney Parramatta and take the next step in your hospitality career.