Front Office Receptionist

Join our Team!

Front Office Receptionist

MainStay Suites Mackay

Are you customer service-oriented with a passion for creating exceptional guest experiences?

MainStay Suites Mackay is seeking an experienced Front Office Receptionist to be the welcoming face of our brand.

MainStay Suites Mackay can offer you flexible working conditions with on-the-job training. Close proximity to the CBD in Mackay, 97 room property focused on long term corporate stay travelers.

Our extended stay government and corporate travelers keep us busy! This casual role is ideal for a hospitality/hotel professional or office administrator. Join us in creating memorable experiences for our guests (or ‘Residents’ as we call them) while gaining valuable accommodation industry experience and the potential for future growth within our organisation.

Key Responsibilities:

• Greet and assist Residents in a friendly and professional manner;

• Handle check-ins, check-outs, and reservations with precision and efficiency;

• Manage phone calls, inquiries, and correspondence to ensure top-tier communication standards;

• Coordinate with other departments to ensure seamless guest services.

Ideal experience you bring:

• Previous experience in a hotel front desk or reception role

• Effective communication and people skills

• Proficiency in MS Office and hotel management software

• Ability to multitask and thrive in a dynamic environment.

What We Offer:

• A supportive and collaborative work environment

• Opportunities for growth and career advancement within our organisation

• Full on the job training

• Uniform and equipment as needed.

If you are ready to be a part of our dedicated team and contribute to our commitment to excellence, we invite you to apply for the position today!