Client Liaison Coordinator

If you’re friendly, energetic, hard-working, and passionate about making a difference in another person’s life, then this may be the perfect role for you!

About Luxe Care:

Luxe Care is a leading and fast-growing boutique home care organisation providing high quality in-home care services for older people living across Melbourne and Peninsula. We come highly recommended by our clients and care staff due to our support, engagement, commitment to professionalism and genuine care.

Our values:

• Trust • Respect • Empathy • Open Minded • Integrity

About the role

Reporting to the Client Support Services Manager, the Client Liaison Coordinator (CLC) is integral in ensuring our valued clients, who live within their own homes in the community, receive exceptional and consistent customer service. Working closely with our Operational team and acting as the first point of contact for our clients, the CLC’s key responsibilities include:

• Responding to client queries and requests;
• Coordinating and providing information on services;
• Liaising and engaging with our clients regularly to ensure they receiving the highest level of care and services;
• Providing administrative support to Care Managers;
• Contributing to ongoing development within the team to allow for efficient processes and innovative solutions.

This role is based at our Hawthorn office as a full-time position, Monday to Friday.

We are looking for people who:

• Wish to be part of an organisation that makes a real impact on people’s lives.
• Enjoys delivering a high level of customer service.
• Can work autonomously and contribute to a fast-paced team.
• Prides themselves on attention to detail.
• Has good communication skills and a professional phone manner.
• Values and respects all individuals and embraces diversity.
• Has previous experience in an administrative or customer service related role.
• Is proficient with Microsoft Office suite.
• The right to work in Australia (Full working rights)
• Current NDIS Worker Screening Check (Mandatory)
• Working With Children Check (WWCC)- (Mandatory)
• NDIS Worker Orientation Completion Certificate (Mandatory)

Working with us:

As an employee of Luxe Care, not only will you be part of an organisation that makes a real impact on people’s lives, but you will also be offered a range of benefits such as:

• Competitive pay rates.
• An Employee Assistance Program.
• A supportive, knowledgeable and friendly team.
• A work environment which encourages wellbeing and a healthy work-life balance.
• Opportunities for ongoing professional development.
• Ongoing communication and consultation on matters that are important to you

If this sounds like the role for you, send your resume and cover letter outlining why you would be a great fit for our team.

Luxe Care Pty Ltd is an equal opportunity employer, and we encourage applications from diverse backgrounds.

Any information provided to Luxe Care Pty Ltd with respect to your application will be accessible only to those involved in the recruitment process. It will be used only for the purposes of recruitment and will be held securely.

Only shortlisted candidates will be contacted.