Who we are:

Lifebridge, based in Northern NSW, is a local, not-for-profit community services provider supporting older Australians to lead meaningful and independent lives. We are committed to excellence, integrity, innovation, professionalism, respect, and trust in everything we do. 

Summary:

We are seeking a part time receptionist (2 days per week) at our Kingscliff office. The position is required to provide a high level of customer service and support to Lifebridge staff. The hours of work are 8am to 4 pm.

Key duties:

• Provide professional customer service and support to internal and external customers.
• Perform reception functions in a timely and professional manner.
• Assist in the resolution of internal and external customer related enquiries and issues.
• Record details, update systems and escalate issues to departmental managers where necessary.
• Assist in the preparation and distribution (mailouts) of customer communications, invoices and statements.
• Assist in the maintenance and updating of the Customer Management System (VisiCase) to ensure integrity of the system and customer information.
• Maintain the Contractor Register ensuring currency of all mandatory requirements.
• Ensure the efficient and effective operation of the Kingscliff facilities including the preparation and distribution of PPE, mail sorting and distribution, and the management of petty cash.
• Assist in additional projects and tasks as required.

Key Selection Criteria:

• Experience in a reception role, with proven ability in using Customer Management Systems.
• Strong ICT skills, with experience in Microsoft Office Suite, Outlook, Team’s and other cloud-based systems and technologies.
• Demonstrated ability to maintain privacy and confidentiality at all times.
• Advanced customer service, with excellent written/verbal communication skills.
• High level of time management, organisational, and problem-solving skills.
• Current NDIS Worker Check