Super Claims Department Manager – 10 month fixed term contract

LHD Lawyers are a national leading law firm specialising in personal injury claims and matters that affect every day Australians. We are passionate about driving consistency and operational efficiencies throughout the firm to support our team to provide a leading client service experience. With every action and process we are conscious of our client’s experience and are always addressing opportunities for improving client services and experience.

We pride ourselves on ensuring a positive and successful partnership for both clients and employees and we focus on developing our employees. We nurture and develop our people to help them realise their full potential and aim to craft an employee experience that is unique and meaningful to each employee. Established for over 35 years, LHD Lawyers has offices across Australia and continues to grow rapidly.

About the role:

The SCD Manager is required to provide support with Superannuation claims.

The role is solely focused on the investigations around superannuation insurance claims. Managing a small administration team, who are doing the administrative work to determine whether clients have insurance cover attached to their superannuation account.

Responsibilities:

• Approving outgoing correspondence
• Reviewing correspondence draft work for approval
• Monitor productivity and performance against KPIs
• Monitor workload capacity and allocation of work across the team
• Oversee day-to-day operation of the team
• Conduct regular 1 on 1 and team meetings
• Monitor client service standards across the team
• Identify and escalate potential risk issues
• Identify training and/or development items
• Ensure established workflows and procedures are followed

Competencies & Experience:

• Able to work in a fast paced, high-volume environment
• Experience managing performance through KPIs
• Strong attention to detail and commitment to delivering high-quality outcomes
• Highly organised, with the ability to manage conflicting priorities, workloads and deadlines effectively
• Work autonomously and in a team environment, with a positive, ‘can-do’ attitude.
• Proficient across Microsoft Office suite.
• Adaptable and flexible nature.
• Highly organised with a strong attention to detail.
• Excellent written and verbal communication skills.
• Proven experience managing a team
• Ideally someone from a professional services or legal environment