The Firm

LHD Lawyers is a leading national law firm specialising in personal injury claims and legal matters that affect every day Australians. For over 35 years, we have been committed to delivering exceptional outcomes for our clients while providing an outstanding client experience.

With offices across Australia and continued national growth, we are focused on driving operational excellence, consistency and innovation throughout the firm. Every decision we make is centred on enhancing the client journey and ensuring our teams are equipped to deliver industry-leading service.

We are passionate about developing our people and creating an environment where employees can thrive, grow and realise their full potential. At LHD Lawyers, we foster a culture of collaboration, accountability and continuous improvement.

Roles & Responsibilities

The Matter Management Data Analyst is responsible for the analysis, development, maintenance, and optimisation of matter-related data, reporting and workflow solutions that support legal operations. Acting as a key operational leader, the role focuses on analysing matter progression, identifying bottlenecks, monitoring performance metrics and ensuring matters progress efficiently through each stage of the client lifecycle. Key responsibilities include:

Matter Data Management & Analysis

• Analyse, validate and maintain matter progression data across all practice groups and office locations.
• Monitor the movement of matters through the client and matter lifecycle, ensuring alignment with firm standards and expectations.
• Identify delays, bottlenecks, and operational inefficiencies impacting matter progression.
• Develop and implement strategies to improve matter velocity and reduce aged or dormant matters.
• Track key milestones and completion rates throughout the matter lifecycle.
• Conduct regular reviews of stalled, dormant, high-risk, and aged matters.
• Maintain data quality, integrity, and accuracy across matter management systems.
• Assist with the development and implementation of operational benchmarks and performance standards.

Data Analysis & Advanced Reporting

• Develop, maintain and enhance operational dashboards and performance reporting frameworks.
• Produce regular reporting and analysis relating to:
• Matter progression
• Matter turnover
• Work in Progress (WIP)
• Matter ageing
• Operational KPIs
• Team productivity
• Client contact compliance
• Client care activities
• Uplifts
• Not Proceeding files
• Matter allocation
• Quarterly Business Reviews (QBRs)
• Analyse operational and financial data to identify trends, risks, opportunities, and performance drivers.
• Deliver timely and accurate reporting to legal leaders, management teams and executive stakeholders.
• Provide recommendations that support informed decision-making and operational improvements.

Client Contact & Client Care Oversight

• Monitor compliance with client communication standards and service expectations.
• Track client contact frequency and engagement against established firm requirements.
• Identify matters where client communication obligations are not being met.
• Work collaboratively with operational teams to improve service delivery outcomes.
• Monitor client feedback, complaint trends and service performance indicators.
• Recommend and implement initiatives designed to improve client satisfaction, retention, and overall client experience.
• Support reporting on client care activities and compliance obligations.

Systems, Technology & Data Management

• Work across legal practice management, matter management, CRM, finance and reporting systems.
• Extract, manipulate, transform and analyse data from multiple internal and external sources.
• Maintain data models, reporting structures and business intelligence solutions.
• Assist with initiatives involving AI, data analytics, workflow automation and operational intelligence

Stakeholder Management

• Translate complex data and technical findings into clear, practical, and actionable business insights.
• Present findings, recommendations and performance outcomes to stakeholders at all levels.
• Build strong working relationships across the business to support data-driven decision-making.
• Provide technical support, guidance and training to users of reporting and analytical tools.
• Act as a trusted advisor on matter performance, operational efficiency, and reporting requirements.

Operational Performance & Continuous Improvement

• Lead and support continuous improvement initiatives focused on operational efficiency and service delivery.
• Review business processes and workflows to identify improvement opportunities.
• Recommend and implement process enhancements that reduce delays, administrative burden, and rework.
• Support the adoption of operational best practices across teams and practice groups.
• Work closely with technology and systems teams to maximise utilisation of existing platforms and reporting capabilities.
• Contribute to strategic projects aimed at improving productivity, profitability, client outcomes, and operational performance.
• Establish and monitor performance benchmarks to measure success and drive accountability.

Core Competencies

• Advanced Microsoft Excel skills.
• Strong analytical, problem-solving, and critical-thinking capability.
• Experience developing KPI reporting, dashboards, and operational insights.
• Proficiency in data extraction, cleansing, validation, and analysis of complex datasets.
• Ability to use data to drive business improvements and operational performance.
• High attention to detail and commitment to data quality and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong stakeholder engagement and collaboration skills.
• Ability to work autonomously and as part of a team.
• Adaptable, flexible, and solutions-focused.
• Commitment to continuous improvement and innovation.

Qualifications

• Demonstrated experience in a Data Analyst, Business Analyst, Reporting Analyst, Legal Operations Analyst, or similar analytical role.