Store Manager | AG LEGO® Certified Stores (Broadway)

Our LEGO® Certified Store in Broadway is looking for a new Store Manager. The store features life-sized LEGO® models, a Pick-a-Brick wall, hard-to-find product releases, and amazing bricks in hands engagement opportunities. Designed in partnership with the LEGO® Group, this store is an integral part of our LEGO® Certified Store network.

Your Role:

As the Store Manager, you will be responsible for overseeing daily operations, ensuring the store meets its financial targets, and fostering a positive and engaging environment for both customers and team. Your leadership will be crucial in maintaining the brand’s reputation and enhancing customer loyalty in a competitive retail landscape. Create an environment where creativity and imagination define the future of play and strive for outstanding results in customer experience and sales performance.

Your Purpose:

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily store operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement strategies to enhance customer engagement and satisfaction.
• Monitor financial performance and prepare reports on sales, expenses, and profitability.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Conduct regular training and development sessions for staff to improve product knowledge and sales techniques.
• Foster a positive team culture that encourages collaboration and high performance.
• Manage stock levels and make key decisions about stock control.
• Handle customer complaints and queries in a professional manner.
• Provide constructive feedback and coaching to build a high-performing team environment.
• Work closely with your team to fulfill online orders and execute in-store activations.

To be successful for this role:

• At least 3 years of supervisory experience in a retail environment.
• Ability to build a high-performing & results driven team in sales and customer experience.
• Excellent communication skills, both written & verbal.
• Epitomise professionalism but recognise the importance of a fun, encouraging and welcoming team environment and have a genuine passion for LEGO®
• Be self-motivated, driven, results orientated and can demonstrate success in achieving KPI’s within a retail atmosphere
• Demonstrate an ability to develop, inspire and coach a small team of retail professionals and can connect the team to the essence of the LEGO® brand

Why work with us?

• Discounts & Perks– Enjoy generous discounts across LEGO®
• Wellbeing – We invest in your mental health and wellbeing through training, EAP etc.
• Parental Leave Policy – For both permanent & casual employees and primary & secondary carer
• Career Development & Training – Opportunities be a part of our training workshops
• Bonus & Perks – Enjoy performance incentives & endless recognition for all your hard work

Although it is important to have a great record and experience in retail, we are also interested in individuals who are comfortable and experienced in engaging with kids to deliver amazing bricks in hands experiences.