Senior Case Management Officer – Kununurra

Job Opportunity: Senior Case Management Officer

Work type: Full Time

Location: Kununurra, Western Australia, 6743

Empower People. Strengthen Communities. Make a Real Impact.

Are you passionate about supporting job seekers and helping communities thrive?

Join Job Pathways as a Senior Case Management Officer and play a key role in guiding individuals on their journey toward meaningful, long-term employment.

Learn more about us here: https://jobpathways.org.au

About the Role

As a Senior Case Management Officer, you’ll deliver high-quality, strengths-based case management to a diverse caseload. You’ll work closely with job seekers to set and achieve personal and employment goals, using culturally appropriate and person-centred approaches. Your work will focus on empowering individuals to overcome barriers to employment and connecting them with internal programs and community supports that foster success.

Key Responsibilities:

• Provide effective, strengths-based case management and employment support.
• Maintain regular engagement with clients using culturally sensitive, individualised approaches.
• Connect clients to resources, training, and support services that promote job readiness.
• Contribute to a collaborative and supportive team culture.
• Accurately document client interactions and maintain comprehensive case notes.

Essential Experience:

• Experience supporting clients with complex needs (e.g. disability, substance use, homelessness, domestic violence, or mental health challenges).
• Proven ability to engage and work respectfully with Aboriginal and Torres Strait Islander people and organisations.
• Understanding of the social and economic challenges in rural and remote communities.
• Demonstrated ability to deliver creative, flexible case management solutions for disadvantaged job seekers.
• Proficiency in Microsoft Office Suite and experience using databases and maintaining accurate case notes.
• Certificate IV in Employment Services (or willingness to obtain)

What You’ll Need

• A current C Class driver’s licence (essential)
• Current National Police Certificate (or willingness to obtain)
• WA Working with Children Check (or willingness to obtain)

Why Work at Job Pathways?

• Attractive leave entitlements to enjoy the Kimberley lifestyle
• Salary sacrificing to boost take-home pay
• Annual Health and Wellbeing allowance
• Confidential counselling via Employee Assistance Program
• Professional development and training support
• Supportive and positive team environment

How to Apply

If you share our values of Courage, Commitment, Care, and Collaboration, we’d love to hear from you.

For a copy of the Position Description, enquiries, or to submit your application, email: hr@jobpathways.org.au

To apply, provide a cover letter along with a current resume.

Job Pathways may reserve the right to fill the position prior to the ad closure date should a successful candidate arise.

Location: Kununurra, Western Australia, 6743 (Note: Housing is not provided with this position)