Admissions and Onboarding Advisor
ABOUT JMC
Founded over 40 years ago, JMC is a heritage higher education provider specialising in the creative industries. We offer smaller classes, real studios with incredible equipment, and lecturers who still work in the industries they teach, from TV production to music theatre to game design.
Our positioning is direct. JMC graduates, and our staff, are working creatives and collaborators. They excel at their own craft, and they’re also exceptional team players.
We’ve been doing this for over 40 years, and we plan to keep doing it for many more. This is a place to build a career chapter, not just a CV line.
YOUR ROLE, HONESTLY
The Admissions and Onboarding Advisor is responsible for supporting students through a seamless end-to-end journey from application through to enrolment, commencement, and the early stages of study through to census at JMC Academy. Working within a national operating model and with primary responsibility for allocated state/campus/course, the role manages domestic and international applications and supports students through onboarding and early transition to study. This includes assessing and validating documentation, issuing and managing offers, coordinating acceptance and commencement requirements, delivering structured onboarding communications and outreach, ensuring compliance with institutional and regulatory requirements, maintaining accurate records across CRM and Student Management Systems, and providing clear, timely communication to applicants, commencing students, and internal stakeholders.
The role continues to support students beyond enrolment through proactive outreach, engagement initiatives, and events such as Orientation, using student data and engagement insights to identify students who may require additional support. The Admissions and Onboarding Advisor delivers early interventions where appropriate and coordinates referrals as required, working collaboratively with Sales and Conversion, Student Services, and relevant national teams to ensure a consistent, connected, and student-centred experience through to census.
WHAT YOU’LL DO
- Review and assess student applications against course entry criteria.
- Validate supporting documentation, including ID, transcripts, certificates, and English language proficiency (as required).
- Manage the assessment process in accordance with JMC policies and procedures.
- Generate and issue Offers of Admission (conditional and unconditional), Confirmation of Enrolment (CoE), and Overseas Student Health Cover (OSHC) as required.
- Ensure acceptance and commencement conditions, including payment and documentation, are met before progressing enrolment.
- Ensure applications meet institutional, course, and government requirements, including TEQSA, ESOS, and funding eligibility (e.g., VET Student Loans).
- Deliver structured onboarding communications, proactive outreach, and engagement initiatives to support student transition and confidence.
- Use student data and engagement insights to identify students who may require additional support, delivering early interventions and coordinating referrals as needed.
- Track and report on student engagement, retention metrics, and early intervention outcomes to inform continuous improvement.
- Work closely with Sales and Conversion, Student Services, Academic teams, Marketing, and relevant national teams to ensure a smooth and consistent student experience.
- Act as a point of contact for applicants, commencing students, and internal stakeholders, providing clear, supportive, and accurate guidance throughout the early student lifecycle.
- Maintain accurate and up-to-date records in CRM and Student Management Systems.
- Flag trends or recurring issues to inform process improvements and support national initiatives.
Work Health, Safety & Wellbeing
All JMC Academy employees share responsibility for maintaining a safe and healthy workplace. In this role, you are expected to take reasonable care for your own health and safety, and for the health and safety of others who may be affected by your work; comply with JMC Academy’s WHS policies, procedures and safe work practices, and follow reasonable instructions from JMC or emergency response personnel; report all hazards, incidents, injuries and near misses to your line manager as soon as practicable; participate in WHS consultation, training and wellbeing initiatives relevant to your role; and contribute to a respectful, inclusive and psychologically safe work environment, free from bullying, harassment and discrimination.
WHAT YOU’LL BRING
- Demonstrated experience in tertiary admissions, compliance, or student services, including understanding of Credit/RPL processes.
- Experience working within cross-functional teams, including Sales, Academic, Student Services, Marketing, and national teams.
- Strong professional communication skills, with the ability to provide clear, supportive guidance to applicants, audition/folio candidates, and commencing students.
- Ability to manage multiple priorities, including applications, audition/folio assessments, onboarding activities, and events.
- Maintain high attention to detail in compliance, documentation, and reporting.
- Prioritise tasks effectively to meet service standards and operational requirements.
- Desirable – knowledge of domestic and international regulatory frameworks and policies governing student admissions.
- Desirable – Experience managing international student applications, including visa checks, OSHC, and related compliance processes.
YOU’LL THRIVE HERE IF
- You genuinely enjoy helping people and take satisfaction in guiding students through important life decisions.
- You stay organised, manage multiple priorities confidently, and maintain accuracy under deadlines.
- You communicate clearly and professionally with students, colleagues, and external stakeholders.
- You value collaboration and enjoy working across teams to deliver a consistent student experience.
- You embrace process, compliance, and continuous improvement while keeping the student experience at the centre of your work.
YOU’LL FIND IT HARDER IF
- You prefer working in isolation rather than collaborating across multiple teams.
- You find it difficult to manage competing priorities or stay organised when handling multiple applications and deadlines.
- You overlook details or become frustrated by documentation, compliance requirements, and administrative processes.
- You avoid proactive communication or are uncomfortable following up with students and stakeholders.
- You prefer highly predictable work and are not comfortable adapting to changing priorities or student needs.
THE PRACTICAL BITS
BASE: Sydney, Melbourne or Brisbane, with hybrid working and some in-office presence for collaboration and key events.
REPORTS TO: National Student Administration Lead
TYPE: Full time, permanent.
SALARY: Competitive, commensurate with experience; we’ll talk specifics early in the process.
WHAT TO SEND
A CV and a cover letter outlining your interest in the position and how you meet the criteria listed in the position description.
