AI Job Summary

Experience processing NDIS provider invoices accurately and on time.
Experience monitoring participant budgets and funding utilisation.
Experience within the NDIS, disability, community services, or similar sector (desirable).

Role Type

On-site • Permanent • Full-time • Associate

Pay Rate

$80,008 AUD – $85,797 AUD (Annum)

Description

Cairns, QLD | Full-Time Permanent | SCHADS Level 3

Join ITEC Group, a purpose-driven organisation supporting people and communities across disability, health, youth and community services throughout Australia.

We are seeking a highly organised and customer-focused Plan Management Officer to join our Cairns-based team. This role supports NDIS participants by processing invoices, monitoring budgets, maintaining records, and delivering exceptional customer service.

About the Role

Reporting to the Plan Management Team Leader, you will:

Process NDIS provider invoices accurately and on time
Monitor participant budgets and funding utilisation
Maintain accurate participant records and documentation
Liaise with participants, families, providers and internal teams
Support account reconciliations and investigate invoice discrepancies
Ensure compliance with NDIS and organisational requirements
Contribute to continuous improvement and quality practices

About You

You will bring:

Certificate IV or higher in Business Administration, Finance, Accounting, Community Services or a related field
Strong administrative and computer skills, including Microsoft Office
Experience with financial systems (SAP experience highly desirable)
Excellent communication and customer service skills
High attention to detail and accuracy
Ability to manage competing priorities and meet deadlines
Experience within the NDIS, disability, community services, or similar sector (desirable)

Why Join ITEC?

Purpose-driven organisation making a real difference
Supportive and collaborative team environment
Ongoing professional development opportunities
Values-based culture built on Care, Appreciate, Reliable and Empower

Requirements

Current Australian Driver’s Licence
National Police Check (or willingness to obtain)
Working with Children Check
Eligibility to work in Australia

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating a diverse, inclusive and culturally safe workplace.

Company Overview

ITEC Group empowers individuals by building their capabilities and creating meaningful opportunities through our youth, employment, aged care, and disability support services. With 31 years of experience, we focus on understanding each individual’s unique needs and aspirations, providing tailored support to help them achieve their goals. We also collaborate with a vast network of referrers, employers, families, and communities to support our participants. As a First Nations specialist, we operate across Queensland, Northern Territory, South Australia and New South Wales. We take pride in our ‘We CARE’ culture: We Care, We Appreciate, We are Reliable, and We Empower.

NDIS Plan Management Officer