Cafe Manager

Launched in 2013, Industry Beans is an award-winning specialty coffee roaster, café operator and retail brand. From grassroots beginnings, Industry Beans has grown into a refined hospitality and coffee brand, with exciting opportunities for hospitality professionals of every experience looking to grow within an innovative and diverse company.

The Role

We are looking for a Cafe Manager to take ownership of the Café at Adelaide St. The right person will be experienced and passionate with a strong hospitality background with the ability to lead a team to execute the ultimate customer experience. Responsible for managing a team of passionate Baristas, this role requires a person who possesses both strong coffee and leadership skills to deliver an outstanding and memorable customer experience.

This role offers the opportunity to:

• Lead a small team of passionate Baristas
• Work with a leading specialty coffee roaster with an innovative approach to coffee
• Benefit from attractive remuneration and incentives
• Grow within an exciting and fast moving company
• Be supported by the team in our successful Newstead venue, senior manager team and involved owners

Tasks and responsibilities:

• Develop a positive team culture, consistent with the Industry Beans brand values
• Drive a market leading service experience and establishing a standard that all team members follow
• Inspire team members to excel providing ongoing support, coaching and instill an appreciation for quality
• Providing coaching and direction to the team; training and performance management as required
• Managing the venue’s administration, systems and ordering
• Rostering the team to provide optimal coverage throughout the day whilst maintaining budgets.
• Identifying opportunities to increase sales and improve the customer experience
• Maintain quality, standards, safety and presentation of Café

You’ll be perfect for this role if you have:

• A passion for specialty coffee and hospitality
• At least three years’ experience in a similar management role
• Strong all-round Customer service and Barista skills
• The ability to influence, lead by example and achieve buy-in from your team
• A passion for creating the ultimate customer experience
• Advanced interpersonal, communication, customer service and leadership skills
• A strong work ethic with the ability to meet and surpass KPIs
• Both an ability and enthusiasm to manage systems and software
• A current Food Safety Supervisor Certificate (desirable)
• A current First Aid and CPR certificate (desirable)

Our Culture & Employee Benefits

Industry Beans is committed to an inclusive and healthy, skilled and dedicated workplace culture. As a Team Member at Industry Beans, you can enjoy a wide range of benefits including:

• Generous benefits and discounts
• Up to $300 of Health and Wellness allowance
• Training and development with growth opportunities
• Inclusive and supportive culture

Please apply with a cover letter detailing your experience in the areas outlined above. We look forward to hearing from you!