Communications Officer

HousingFirst is an award-winning, independent, not-for-profit organisation leading the way in how community housing is designed, financed, built and managed. By developing innovative partnerships and investment opportunities, HousingFirst creates beautiful homes for residents who pay rent within their means, minimising financial stress and giving them opportunity to achieve a higher quality of life.

With 35 years of financial, property development, tenancy, asset management and community development experience, we are in an exciting growth phase with the significant planned expansion of our property portfolio.

Our workplace is characterised by the values of integrity, respect, inclusiveness, collaboration and accountability. We offer attractive remuneration, salary packaging and flexible working conditions.

This role is 3 days per week, with a salary of $73,000 per annum (full-time equivalent), paid pro rata based on hours worked, plus superannuation and access to Salary Packaging.

The Position

The Communications Officer creates, coordinates and delivers content and communications across HousingFirst’s channels, including social media, digital platforms, publications, campaigns and stakeholder communications. 

Working within the Marketing and Communications Team, the role supports organisational communication objectives by implementing content plans, contributing to engagement activities, and helping deliver clear, consistent and effective communications to a range of audiences.



Responsibilities

–  Plan, develop and maintain an ongoing social media content calendar to support the organisation’s social media strategy and ensure consistent, timely delivery of content across all platforms.

–  Create, coordinate and publish social media content, including video and animated materials, in line with approved messaging, brand guidelines and platform requirements.

–  Implement approved strategies to support audience growth and engagement across existing and emerging social media platforms and communities.

– Undertake day‑to‑day social media monitoring, moderation and community management, including responding to enquiries, comments and complaints in accordance with policy and escalation procedures.

–  Monitor social media performance and prepare regular reports against agreed key performance indicators to inform continuous improvement.

– Attend internal and external events, primarily within Melbourne, to capture and coordinate social media content, with flexibility to attend events outside standard working days where required.

–  Maintain contemporary knowledge of social media platforms, trends and best practice to support effective delivery of responsibilities

– Contribute to a positive workplace culture consistent with the values and objectives of the organisation

As our ideal candidate you will have:

– Desire to be part of a values driven and community focussed organisation

– A degree in marketing, communications, or a related field is preferred.

– Demonstrated experience in social media content planning and delivery, ideally in the not-for-profit space covering social issues

– Strong technical knowledge in content creation, including video and animation

– Experience supporting audience growth and engagement

– Community management, judgement and issue handling experience

– Strong stakeholder engagement and collaboration skills

– Sound professional judgement and ability to work with moderate supervision

To be considered for this opportunity you must have Australian Citizenship or Permanent Residency Status, A National Police Check and Victorian Working with Children Check will also be required for the preferred candidate.

To apply please provide your resume and a cover letter outlining how you meet these requirements by clicking on the Apply tab.

Please note that applications will be reviewed as they are received, and interviews may be conducted throughout the advertising period. We encourage interested candidates to apply as soon as possible.

If you have any questions around the role, please reach out to recruitment@housingfirst.org.au

HousingFirst acknowledges the Traditional Custodians of the lands on which we work and live. We pay our respects to Aboriginal and Torres Strait Islander cultures: and to Elders both past and present. We are committed to the principles of social inclusion and aim to ensure that our workplaces, policies and services treat every person with respect and dignity, regardless of their gender identity, sexual orientation, ability, cultural background, ethnicity or religion.