Product Coordinator
New Product Development, Supply Chain & Production
Operations Department
About Hismile:
Founded in 2014, Hismile is a global oral care brand redefining everyday routines. From our viral Colour Corrector to our flavoured toothpaste range, we’ve disrupted the industry and built a brand people genuinely love. Our products are now stocked in 60,000 retail stores worldwide, spanning Australia, the US, the UK and Europe.
At Hismile, we move fast, think big, and back our people. Our Gold Coast HQ is home to a collaborative team across Operations, Digital, Marketing, Creative, Business Experience, and People & Culture; all working together to deliver innovative solutions for our global business.
About the Role:
We’re looking for a proactive and detail-oriented team player to join our Product team. You’ll gain exposure across the full breadth of the product function, from new product development through to supply chain, production, and retail/distribution, working closely with the wider team to support projects from concept through to delivery.
This is a great opportunity for someone who wants to build broad product development experience within a fast-paced, collaborative team, with genuine opportunities to grow as you develop your skills.
This role can be tailored to suit experience level with a clear pathway for growth.
Responsibilities:
New Product Development
- Support the end-to-end development of new products from concept through to launch.
- Coordinate project timelines, milestones, and documentation to keep development on track.
- Manage product samples, supplier communication, approvals, and technical information.
- Assist with product compliance, testing, quality assurance, and regulatory requirements.
- Collaborate with cross-functional teams to ensure projects are delivered on time.
Supply Chain & Production
- Support supplier onboarding, documentation, and ongoing supplier relationships.
- Raise purchase orders and maintain product specifications and production records.
- Monitor production schedules, shipments, and deliveries, communicating any risks or delays.
- Assist with quality control processes, supplier performance, and pre-shipment inspections.
Retail & Distribution
- Support retailer and distributor requirements throughout the product lifecycle.
- Coordinate product, packaging, and specification updates with suppliers and retail partners.
- Work closely with internal teams to ensure retail timelines and launch requirements are met.
Systems & Administration
- Maintain accurate product information across internal systems and databases.
- Prepare and update costing sheets, product documentation, and reporting.
- Ensure all product records, specifications, and project information remain accurate and up to date.
About you:
- Excellent communication and interpersonal skills, with the ability to coordinate effectively across the business
- Strong project management and organisational skills and able to work independently, multitask, prioritise, pivot, and meet deadlines in a fast-paced environment
- A process-driven mindset, ensuring protocols and procedures are followed while identifying opportunities for improvement
- A genuine passion for consumer products, cosmetics, or product innovation
- A calm, positive approach under pressure, with strong problem-solving skills
- A keen eye for detail, ensuring the best quality product is delivered every time
Ways of Working & Mindset:
At Hismile, we value people who:
- Take initiative and actively seek opportunities to contribute across the business when support is needed
- Take ownership of their work while learning from colleagues
- Are curious, motivated, and committed to continuous growth
- Thrive in a fast-paced, collaborative environment
- Communicate clearly and proactively with their team and stakeholders
- Maintain high standards and attention to detail in everything they do
What you’ll love about Hismile:
- Access to daily meals prepared by in-house chefs for breakfast and lunch
- Free barista-made coffee every day
- Access to our fully equipped in-house gym and wellness hub including a sauna & ping pong table
- On-site showers, locker rooms and amenities
- Indoor and outdoor seating areas to collaborate with colleagues
- Regular team events/activities
- Free parking right in front of our HQ doors!
Our culture is unlike anywhere else and our offices are designed with workspaces to help you do exceptional work. At Hismile you can be part of a company that is growing rapidly, creating products that people are excited to use every day.
