Clinic Concierge | Healthcare | Toowoomba Grand Central

You’ll be joining a motivated, high‑performing team where your work directly shapes how the clinic runs. This role suits someone who brings steadiness, clarity and professionalism to a busy environment — someone who communicates with calm, respect and good judgement.

As a front‑facing role in a medical‑cannabis clinic, you will regularly support patients who may be distressed, frustrated or reactive. At times, interactions can be challenging, and situations may escalate quickly. You’ll need resilience, composure and confidence to navigate difficult behaviour while maintaining a safe, respectful and professional clinic environment.

As this clinic is located within a major shopping centre, availability for late‑night trading hours and weekends is essential.

You will also enjoy

• Joining an expanding company during an exciting growth phase
• A collaborative, focused and driven culture that rewards high performers
• Competitive salary and package
• Helping shape the future of the cannabis industry as it grows into a multibillion‑dollar market
• 5 weeks of annual leave after 3 years of service
• 30% staff discount across the group

Responsibilities

• Greet patients and visitors in a friendly, professional manner
• Schedule appointments and manage patient records
• Answer calls and respond to patient enquiries
• Verify patient details and process payments
• Maintain a clean and organised reception area
• Assist with general administrative tasks as needed

What You Bring

• Resilience, emotional steadiness and the ability to remain professional during difficult behaviour, escalations and unpredictable situations
• A naturally personable, energetic and welcoming presence, you enjoy helping people and creating a great experience
• 1–2 years of customer service in retail, hospitality, call centres or similar fast‑paced environments
• Clear, confident communication across phone, in‑person and digital channels
• Ability to juggle multiple tasks calmly, switching between phone, computer, walk‑ins and patient support
• Strong technology proficiency, ideally with booking or CRM systems
• Comfortable being on your feet for extended periods while supporting clinic and front‑of‑house operations

Green Life Clinics is one of Australia’s fastest‑growing clinic and dispensary groups. We’ve built a modern healthcare model that streamlines patient care and improves access to alternative medicines.

Our Mission: To improve quality of life by simplifying access to plant‑based medicine.

Our Vision: A world where plant‑based medicine is seamlessly integrated with mainstream healthcare.

Recruitment Process

As part of our recruitment process, shortlisted candidates complete a two interviews one with talent the other with the hiring manager. This ensures consistency in assessment and allows our leadership team to review responses directly.