Service and Repairs Coordinator

Keep our customers moving at GLT! 

Coordinate service, parts, and repairs requests, support workshop teams, and deliver a smooth, professional experience from first contact to final follow-up. 

About the Role 

As the Service & Repairs Coordinator at GLT, you’ll be the key link between our customers and internal teams, helping commercial trailer repair jobs run smoothly from enquiry through to completion. You’ll capture accurate job information, coordinate schedules and parts requirements, communicate progress clearly, and make sure customers receive responsive, professional service every step of the way. 

In this role, you’ll: 

• Act as the primary point of contact for customers, understanding their repair needs and keeping them informed throughout the process. 
• Capture repair requirements accurately and prepare draft scopes of work for internal review. 
• Coordinate the day-to-day flow of repair jobs, supporting efficient scheduling, progression, and completion. 
• Liaise with workshop, technical, sales, and parts teams to keep jobs organised and on track. 
• Assist with parts coordination and raise purchase requests where required. 
• Complete post-job follow-up with customers to confirm outcomes, capture feedback, and identify future service or sales opportunities. 

What We’re Looking For 

• Previous experience in an administrative, scheduling, customer service, or coordination role – ideally from a similar role or Parts Interpreter in a Motor Dealership. 
• Strong organisational and time management skills, with the ability to manage competing priorities. 
• Clear, confident communication skills across phone, email, and face-to-face interactions. 
• High attention to detail when capturing job information, updating records, and communicating requirements. 
• A customer-first mindset and a professional, positive approach to problem solving. 
• Confidence using digital systems, data entry tools, and job tracking information and with a continuous improvement mindset and application. 
• A collaborative attitude and willingness to support others to achieve great outcomes. 

Desirable Skills and Experience 

• Experience in a workshop, manufacturing, transport, trailer, or heavy vehicle environment. 
• An interest in learning more about commercial trailer repair processes and technical requirements. 
• Experience supporting aftersales, service, or repair-related activities. 

Why Join The Team? 

• Join a proud Australian manufacturer known for high-quality trailers and transport products. 
• Early start, Early finish. 
• Receive competitive market wages, bonus opportunities, and practical employee benefits. 
• Be part of a skilled, supportive team that values communication, ownership, and customer service. 
• Build your understanding of the transport and repairs industry with ongoing learning and development. 

How To Apply 

If you’re an organised, customer-focused coordinator who enjoys keeping jobs on track and supporting a busy team, we’d love to hear from you. 

Apply now with your resume and cover letter to careers@gltq.com.au by 3 July 2026.