Quality, Compliance & Safety Officer

Do you care about keeping people safe and making services better? We’re looking for someone who is organised, confident and passionate about quality and safeguarding to join our team.

In this important role, you will:

• Manage and reduce risks across the organisation.
• Handle compliments, complaints, and incidents, making sure we learn and improve.
• Support on safety, child protection, and safeguarding.
• Write and update policies and keep important documents up to date.
• Support teams to improve standards and work together effectively.
• Help build a culture of safety, accountability, and continuous improvement.

We’re looking for someone who pays attention to detail, understands regulations, can analyse information clearly, and works well with others.

If you want to make a real difference by helping create safe, high-quality services, we would love to hear from you.

Organisational Profile

GEGAC is an Aboriginal Community Controlled Organisation based in Bairnsdale Victoria. Consisting of about 200 staff, GEGAC is a Not-for-Profit organisation that delivers holistic services in the areas of Primary Health, Social Services, Elders & Disability and Early Childhood Education.

GEGAC advocates for the self-determination of the Aboriginal community by prioritising services that enhance social, emotional, and spiritual wellbeing, with culture at the heart of everything we do.

Position Purpose

Working within the Business Support Services Division and reporting to the Quality and Compliance Manager, the Quality, Safety and Risk Officer plays a key role in supporting the organisation’s commitment to safety, quality and accountability. The position contributes to promoting a safe and high-quality environment, assessing and mitigating organisational and operational risk, and embedding a culture of continuous improvement across all areas of service delivery.

The role also supports the development, implementation, and review of policies and procedures that strengthen organisational governance and ensure alignment with regulatory, accreditation, and cultural standards.

A central focus of this position is embedding Aboriginal cultural values and principles within the organisation’s Quality Governance Framework and systems, ensuring that our culture and community are honoured while driving excellence in quality, safety, and risk management.

Key Selection Criteria 

• Demonstrates strong capability in policy development, risk management, compliance, and accreditation processes, with proven experience in evaluating systems and processes to enhance organisational accountability, strengthen governance frameworks, and support effective risk mitigation.
• Proficient in incident investigation methodologies (e.g. ICAM, Root Cause Analysis).
• Demonstrated ability to review Policies and Procedures.
• Proven experience in WHS system development, implementation and auditing.
• Excellent communication skills and stakeholder engagement ability at all levels.
• A sound working knowledge of Microsoft Office, use of IT/other software, office machinery and administrative processes.
• Expertise of working knowledge in risk analysis, trend monitoring and regulatory reporting.
• Good knowledge of Victorian WHS legislation, ISA standards and emergency planning.
• Demonstrated understanding of cultural safety principles and their application in workplace health and safety.
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Qualifications and Registrations Requirement (Essential or Desirable).

• Diploma-level qualification (or equivalent experience) in Quality, Risk, and/or safety, or related fields such as organisational governance, integrity management, and evidence-based analysis, audit and compliance management ESSENTIAL
• Valid Victorian driver’s licence ESSENTIAL
• Strong background in Quality and Risk Management ESSENTIAL
• A satisfactory Working with Children Check and Fit2Work Police Check ESSENTIAL
• A person of Aboriginal and or Torres Strait Islander background DESIRABLE
• Proof of COVID-19 vaccinated to align with GEGAC requirements ESSENTIAL

How to apply for this job

A copy of the position description can be obtained by copying and pasting this URL into your browser:  https://gegac.org.au/wp-content/uploads/2026/09/2025-11-Quality-Safety-Risk-Officer-PD.pdf

A copy of the position description can also be obtained by emailing HR@gegac.org.au.

Applicants must address the key selection criteria for shortlisting.

Any applications that have not addressed the key selection criteria will not be considered during the shortlisting process.

Applications can also be emailed to HR@gegac.org.au

Applications close 5pm Tuesday, 6 October 2026

A valid Working with Children Check and Police check is mandatory to work in this organisation.

“this advertisement is pursuant to the ‘special measures’ provision at section 8 of the Racial Discrimination Act 1975 (Cth)”.