About the Role

We are seeking a hands-on and commercially driven Head of Operations to lead and transform our end-to-end operations function.

This is a critical leadership role responsible for driving operational excellence, improving inventory performance, strengthening supplier outcomes, and building a scalable operations platform to support the company’s next stage of growth.

You will oversee:

• Warehouse & Logistics
• Procurement & Supply Chain
• Product & R&D Coordination
• After Sales & Warranty
• Quality Management System (ISO 9001)

Key Responsibilities

Leadership & Execution

• Lead and develop a multi-functional operations team
• Drive accountability, structure, and performance across departments
• Align operations with company strategic goals

Supply Chain & Inventory

• Implement demand planning with forward visibility (12-month rolling forecast)
• Optimise inventory levels and reduce obsolete stock
• Strengthen supplier performance, quality, and delivery reliability

Product & R&D Coordination

• Oversee product lifecycle from concept to launch
• Ensure all product documentation (specifications, manuals, compliance) is complete
• Collaborate with engineering and suppliers on manufacturability (DFM/DFMA)

Quality & Compliance

• Own and enhance the ISO 9001 Quality Management System
• Manage product quality, warranty risks, and continuous improvement initiatives
• Establish structured processes, including recall procedures

Systems & Data

• Drive effective use of ERP systems (Odoo or similar)
• Improve data integrity, reporting, and operational visibility
• Identify opportunities for automation and process improvement

Continuous Improvement

• Lead operational efficiency initiatives
• Reduce costs, improve DIFOT, and enhance customer experience
• Support ESG initiatives where relevant

What We’re Looking For

MUST HAVE (Critical Requirement)

• Strong background in Industrial Engineering, Manufacturing Systems, or Operations Engineering
• Proven ability to design, optimise, and improve operational systems (not just manage them)
• Deep understanding of:
• Process design & optimisation
• Production and supply chain flow
• Capacity planning
• Continuous improvement methodologies

This role requires a systems thinker who can build structure, not just maintain operations.

Experience

• 10+ years in operations, supply chain, or manufacturing environments
• Proven experience leading cross-functional teams
• Strong experience in inventory, procurement, and supplier management
• Experience in product-based or manufacturing businesses (essential)

Skills & Capability

• Strong leadership with a hands-on execution mindset
• Commercial thinking with operational discipline
• Excellent problem-solving and decision-making skills
• Knowledge of ISO 9001 / QMS preferred

Data & Technology

• Strong Excel and data analysis skills (required)
• Ability to analyse inventory, forecast demand, and generate actionable insights
• Experience using ERP systems (Odoo or similar)
• Exposure to AI tools (e.g. ChatGPT) or strong interest in leveraging technology for automation and improvement

Highly Valued

• Engineering degree (Industrial / Mechanical / Manufacturing preferred)
• Experience in product development or R&D environments
• Experience in turning around underperforming operations

Why Join Gentec

• Be part of a growing and innovation-driven business
• Opportunity to build and shape the operations function
• Work closely with leadership on strategic direction
• Make a real impact across the organisation

Contact Details:

If you are a highly motivated individual looking to take the next step in your career, then we would love to hear from you! 

Please submit your application to hr@gentecaustralia.com.au