Position Available:

Residential Case Manager – EP Youth (Mackay)

Location:

Mackay, Queensland

Contract:

Full Time

About the Role

As a Residential Case Manager with EP Youth in Mackay, you’ll play an important role in supporting the safety, wellbeing and development of Children and Young People who may have experienced trauma, abuse, neglect or other complex circumstances.

Working under the direction of the Area Manager, you’ll provide leadership, guidance and supervision to a team of Youth Workers and Team Leaders, helping ensure our residential services deliver safe, consistent, trauma informed and child centred care.

You’ll support staff to implement each young person’s individualised care and case plan, respond appropriately to complex behaviours and critical incidents, develop the capability of your team, and maintain strong standards across documentation, reporting, compliance and day to day service delivery.

This is a hands-on leadership role requiring someone who can balance the needs of Children and Young People with team leadership, case management, administration and operational responsibilities.

If you’re a calm, capable and compassionate leader who understands trauma informed care and enjoys developing others, this could be an opportunity to make a meaningful contribution to young people and help strengthen EP Youth’s services in Mackay.

About Enabling Pathways

Enabling Pathways is a not for profit organisation delivering trauma informed residential care and outreach services to young people across Queensland.

Through our EP Youth division, we support Children and Young People who have experienced trauma, abuse or neglect. Our approach brings together developmental understanding, therapeutic support and cultural awareness to create safe and nurturing environments where young people can recover, develop and work towards positive outcomes.

As we continue to grow our services in Mackay, you’ll have the opportunity to help build a strong local team and contribute to a service focused on safety, connection, stability and positive outcomes for Children and Young People.

Key Responsibilities

• Provide leadership, guidance and supervision to Youth Workers and Team Leaders, promoting effective communication, collaboration and adherence to organisational policies and procedures.

• Ensure each young person’s individualised care and case plan is consistently understood, followed and implemented across day to day service delivery.

• Support the delivery of safe, therapeutic, supportive and inclusive environments for Children and Young People in accordance with organisational policies and child protection standards.

• Support staff in responding therapeutically and appropriately to Children and Young People presenting with complex needs and behaviours.

• Ensure child safety plans, risk controls, safety measures and procedures are understood and followed by the team.

• Coach, mentor and develop Youth Workers and Team Leaders to strengthen capability and support a high performing team.

• Lead by example, motivate staff and encourage continuous improvement in educational, developmental and wellbeing outcomes for Children and Young People.

• Encourage reflective practice, professional dialogue and collaboration among team members.

• Organise and facilitate regular team meetings to support communication, coordination and alignment.

• Collaborate with the Area Manager and recruitment team to support interviews, onboarding, inductions and buddy shifts for new employees.

• Mentor and train new employees to strengthen their understanding of therapeutic support, child safety requirements and service expectations.

• Ensure case records, reports, performance documentation, information management and required data entry are completed accurately and within required timeframes.

• Ensure reports and documentation are thorough, accurate and completed promptly.

• Maintain appropriate privacy, confidentiality and information management practices.

• Effectively utilise company software and systems to support operational and administrative requirements.

• Manage relevant receipts, invoices and financial documentation associated with service delivery and ensure required records are uploaded appropriately.

• Provide administrative support to the Area Manager and other managers when required, demonstrating sound judgement, initiative, confidentiality and sensitivity.

• Participate in on call responsibilities and respond promptly to urgent staffing and operational requirements when required.

• Comply with Workplace Health and Safety requirements and actively participate in workplace risk identification and risk management processes.

Skills & Experience

Experience

• Demonstrated experience in team leadership, supervision or team management within Child Safety, youth, community services or a related environment.

• Experience supporting Children and Young People, particularly those with complex needs and behaviours, is highly regarded.

• Experience supporting vulnerable individuals with complex needs and the ability to respond calmly and appropriately to challenging situations.

• A child centred and strengths based approach to working with Children, Young People and families.

• Knowledge and understanding of trauma informed therapeutic care, including approaches to de escalation and responding to critical incidents.

• Understanding of child safety plans and the importance of consistently following identified safety measures, risk controls and procedures.

• Understanding of the Child Protection sector and its role in supporting Children and Young People.

• Understanding of the principles of the Child Protection Act 1999 and relevant legislative and professional obligations.

• Ability to think creatively and exercise sound professional judgement when responding to complex circumstances.

Skills

• Strong leadership skills with the ability to coach, mentor, motivate and develop team members.

• Highly developed interpersonal skills and the ability to establish trust and rapport with Children and Young People, staff, families and stakeholders.

• Excellent written and verbal communication skills.

• Strong organisational and time management skills with the ability to manage competing responsibilities and deadlines.

• Ability to work effectively in a busy environment, both independently and as part of a team.

• Strong problem solving capability with the ability to remain calm, adaptable and solutions focused in challenging circumstances.

• High level computer literacy and confidence using Microsoft Office and organisational systems.

• Strong attention to detail and the ability to maintain accurate case records, reports and other documentation.

• Understanding of privacy and confidentiality requirements when working with Children and Young People and sensitive information.

• Cultural awareness and an understanding of appropriate protocols when working with Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities and LGBTIQA+ people.

• Ability to exercise initiative and sound professional judgement within the responsibilities and authority of the role.

• Core values that align with Enabling Pathways and our approach to supporting Children and Young People.

Mandatory Requirements

Successful candidates will be required to meet and provide evidence of the following as part of our recruitment and compliance process:

• Work Eligibility: Proof of Australian citizenship through a passport, birth certificate or citizenship certificate. Applicants on a visa must provide both their passport and current visa documentation.

• QLD Open Driver’s Licence: Current and valid licence. A copy of the front and back will be required.

• Traffic History Report: Covering the previous five years and issued within the last six months.

• QLD Working with Children Blue Card: Current paid Blue Card.

• Child Safety and Personal History Screening (LCS2): Completed as required.

• National Australian Police Check: Issued within the last six months.

• First Aid and CPR: Current nationally recognised First Aid (HLTAID011) and CPR (HLTAID009) certificates.

• Infection Prevention and Control Training: The Basics of Infection Prevention and Control training, or equivalent acceptable training.

• Hope & Healing Framework Training

• Additional Training: Willingness to undertake further training specific to the needs of the Children and Young People we support.

Why Us?

Essence of Care Immerse yourself in the heart of care at Enabling Pathways, where your work can directly influence the safety, stability and development of Children and Young People. Our commitment to care extends to our employees and the teams who make our services possible.

Competitive Salary & Financial Flexibility Enjoy a competitive salary that reflects your experience and responsibilities, plus access to not for profit Salary Sacrifice options to help optimise your take home pay.

Employee Wellbeing Through our partnership with Employment Hero, you’ll have access to a Discount Store for reduced price products, Hero Points for recognition and rewards, and wellness content covering financial, physical and mental wellbeing.

Employee Assistance Program (EAP) Access confidential support and resources to help you navigate personal and professional challenges and support your overall wellbeing.

Professional Growth & Team Development Build your leadership and case management capability while coaching and developing Youth Workers and Team Leaders and working alongside experienced Child Safety professionals