Position Available:

Business Support Officer – EP Youth (Mackay)

Location:

Mackay, Queensland

Contract:

Full Time

About the Role

As a Business Support Officer with EP Youth in Mackay, you’ll play an important role in supporting the day to day administration, compliance and operational coordination of our Child Safety services.

Working closely with the Area Manager, and broader operational team, you’ll provide high quality administrative and secretarial support that helps our services run efficiently and ensures important documentation, compliance requirements and business processes stay on track.

You’ll support recruitment and onboarding, maintain records and compliance documentation, coordinate meetings and communications, assist with financial administration, and help managers stay organised across competing operational priorities.

This is a hands on support role suited to someone who is highly organised, confident working with systems and documentation, and comfortable managing sensitive and confidential information in a busy environment.

If you’re proactive, detail focused and enjoy helping teams stay organised and compliant, this is an opportunity to contribute directly to the effective delivery of EP Youth services in Mackay.

About Enabling Pathways

Enabling Pathways is a not for profit organisation delivering trauma informed residential care and outreach services to young people across Queensland.

Through our EP Youth division, we support Children and Young People who have experienced trauma, abuse or neglect. Our approach brings together developmental understanding, therapeutic support and cultural awareness to create safe and nurturing environments where young people can recover, develop and work towards positive outcomes.

As we continue to grow our services in Mackay, you’ll support the systems, processes and people behind our frontline services and help ensure our teams have the administrative and operational support they need to deliver consistent, high quality care.

Key Responsibilities

• Provide high quality administrative and secretarial support to the Area Manager, Executive Manager of EP Youth and other leaders as required.

• Act as a point of contact for Child Safety management, responding to or directing incoming communications and enquiries appropriately.

• Manage calendars, appointments, meetings, schedules and travel arrangements as required.

• Monitor, organise and respond to emails and correspondence to support effective communication and time management.

• Prepare correspondence, reports, presentations, meeting materials and other documentation.

• Attend meetings where required, take accurate minutes and coordinate follow up actions.

• Maintain accurate and up to date records, files, registers and databases in accordance with privacy and confidentiality requirements.

• Support the monitoring and maintenance of employee compliance and probity documentation.

• Identify missing, expired or outstanding compliance requirements and follow up with employees, candidates and managers where required.

• Support recruitment, onboarding and induction processes, including coordinating documentation, compliance checks, interviews and commencement activities.

• Maintain accurate recruitment, onboarding and employee compliance records.

• Use company systems and software efficiently to support administrative and operational processes.

• Upload and manage financial receipts, invoices and related documentation.

• Support managers with financial and operational administration as required.

• Assist with organising meetings, workshops, team activities and other operational requirements.

• Liaise professionally with internal teams, external stakeholders, suppliers, community organisations and government agencies where required.

• Maintain strict confidentiality when managing sensitive employee, Child Safety and organisational information.

• Identify administrative, compliance or operational issues and escalate them appropriately before they impact service delivery.

• Record and report incidents, accidents, hazards and Workplace Health and Safety matters in accordance with organisational procedures.

• Participate in workplace risk management processes and comply with all Workplace Health and Safety requirements.

• Support the delivery of a safe, respectful, supportive and inclusive environment for Children and Young People in accordance with organisational policies and Child Safety standards.

Skills & Experience

Experience

• Previous experience in administration, business support, secretarial support, operations or a similar office based role.

• Experience coordinating records, documentation, schedules, meetings and competing administrative priorities.

• Experience handling confidential and sensitive information appropriately.

• Experience supporting recruitment, onboarding, employee administration or compliance processes is highly regarded.

• Experience working in a regulated or service based environment such as Child Safety, community services, health, is desirable but not essential.

• Experience using business systems and maintaining accurate electronic records and documentation.

Skills

• Strong administrative and organisational skills with the ability to manage multiple priorities.

• Excellent attention to detail and a high level of accuracy when managing records, documentation and data.

• Strong written and verbal communication skills.

• High level computer literacy and confidence using Microsoft Office and organisational systems.

• Ability to quickly learn and confidently use new software and business systems.

• Ability to work effectively in a busy environment, both independently and as part of a team.

• Strong time management skills with the ability to prioritise tasks and meet deadlines.

• Highly developed interpersonal skills and the ability to build positive working relationships across different teams.

• Strong problem solving capability with the ability to identify issues, investigate information and escalate matters appropriately.

• Ability to exercise initiative and sound professional judgement within the responsibilities of the role.

• Ability to remain calm, organised and adaptable when priorities change.

• Understanding of privacy and confidentiality requirements when handling sensitive employee, organisational and Child Safety information.

• Cultural awareness and the ability to communicate respectfully with people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and culturally and linguistically diverse communities.

• Core values that align with Enabling Pathways and our approach to supporting Children and Young People.

Mandatory Requirements

Successful candidates will be required to meet and provide evidence of the following as part of our recruitment and compliance process:

• Work Eligibility: Proof of Australian citizenship through a passport, birth certificate or citizenship certificate. Applicants on a visa must provide both their passport and current visa documentation.

• QLD Open Driver’s Licence: Current and valid licence. A copy of the front and back will be required.

• Traffic History Report: Covering the previous five years and issued within the last six months.

• QLD Working with Children Blue Card: Current paid Blue Card.

• Child Safety and Personal History Screening (LCS2): Completed as required.

• National Australian Police Check: Issued within the last six months.

• First Aid and CPR: Current nationally recognised First Aid (HLTAID011) and CPR (HLTAID009) certificates.

• Infection Prevention and Control Training: The Basics of Infection Prevention and Control training, or equivalent acceptable training.

Why Us?

Essence of Care

Be part of an organisation where your work behind the scenes directly supports the teams delivering care to Children and Young People. Strong administration and compliance are essential to safe and effective services, and this role plays an important part in making that happen.

Competitive Salary & Financial Flexibility

Enjoy a competitive salary that reflects your experience and responsibilities, plus access to not for profit Salary Sacrifice options to help optimise your take home pay.

Employee Wellbeing

Through our partnership with Employment Hero, you’ll have access to a Discount Store for reduced price products, Hero Points for recognition and rewards, and wellness content covering financial, physical and mental wellbeing.

Employee Assistance Program (EAP)

Access confidential support and resources to help you navigate personal and professional challenges and support your overall wellbeing.

Professional Growth & Collaboration 

Develop your administration, compliance and operational skills while working closely with experienced leaders and teams across EP Youth and the broader organisation.

Meaningful Work 

Your role may not be frontline, but the work you do directly supports the people who are. By keeping our systems, documentation and compliance processes organised, you’ll help our teams focus on delivering safe and consistent support to Children and Young People.