Franchise Support Trainer

Have you successfully led hospitality teams, coached others to achieve great results, and enjoyed developing people along the way?

At The Coffee Club, we’re passionate about developing capable, confident Franchise Partners and store teams who deliver exceptional customer experiences every day.

We’re seeking an experienced operational leader to join our Training team as a Franchise Support Trainer. This is a unique opportunity to combine your hospitality expertise, coaching skills, and passion for developing people while playing a key role in supporting Company Owned stores and Franchise Partners across Australia.

Working closely with the Head of Training, you’ll deliver engaging training programs, support store openings and ownership transitions, and partner with Franchise Partners to help them build successful businesses.

About the Role

As the Franchise Support Trainer, you will:

• Delivering The Coffee Club New Franchisee Training Program and ensuring all training requirements and competencies are achieved.
• Supporting new store openings, resales and franchise ownership transitions across the network.
• Coaching Franchise Partners and their teams on operational excellence, compliance, food safety and customer experience standards.
• Delivering engaging training both face-to-face and remotely.
• Contributing to the development and continuous improvement of training resources and learning materials.
• Supporting leadership capability through coaching, mentoring and Train-the-Trainer initiatives.
• Building strong relationships with Franchise Partners, store teams and key support office stakeholders to drive long-term business success.
• Championing The Coffee Club Learning & Development Framework and reinforcing best-practice operational standards across the network.

About You

You are a credible hospitality leader who enjoys coaching others and helping businesses succeed. You build strong relationships, communicate confidently and can adapt your approach to suit different audiences and environments.

You will ideally have:

• Experience in franchise operations, multi-site operations, learning and development, or a comparable operational support role of a food retail business.
• Strong operational knowledge within hospitality, food retail or franchising.
• Exceptional communication, facilitation and coaching skills.
• The ability to influence and build credibility with a diverse range of stakeholders.
• Strong problem-solving capability and the ability to remain calm under pressure.
• Excellent organisational skills and the ability to manage competing priorities.
• A passion for developing people and driving operational excellence.
• A solid understanding of food safety, compliance and business performance drivers.
• Flexibility to travel regularly throughout Australia and occasionally internationally.

Experience within The Coffee Club network or a similar franchise environment will be highly regarded.

Why Join Us?

• Work for one of Australia’s most recognised café brands.
• Base salary + car allowance + fuel card
• Make a genuine impact on Franchise Partner and network success and business performance.
• Travel nationally and work with a diverse range of franchise businesses.
• Join a supportive and collaborative team environment.
• Enjoy variety, autonomy and opportunities for professional growth.
• Help shape the future capability of our franchise network.

Ready to Apply?

If you are passionate about hospitality, developing people and helping businesses succeed, we’d love to hear from you.

Apply now and help shape the success of The Coffee Club franchise network.