Highlights

• Join an ethical, B Corp Certified business that values balance and sustainability
• Play a key role in supporting and growing our ELK Wholesale business
• Generous benefits include product discount and profit share

We are looking for an experienced and highly effective customer service and sales support administrator to join our dynamic ELK wholesale team. You will share a love for our brand story, our sustainable range and you feel aligned with our core values. You are committed to delivering exceptional service, nurturing internal and external relationships and you simply thrive when given the opportunity to support a team and a function.

About The Role

The primary purpose of this role is to coordinate and execute all tasks that support the efficient operation of the ELK wholesale business. A day in the life includes providing timely administrative and customer-centric support to our in-field sales team, so our accounts are nurtured and sales opportunities continue to be identified.

Success in this role is reflective of the quality of the relationships between our ELK wholesale customers, ELK in-field sales team and a collection of internal ELK partners. Key deliverables include; smooth running operations, customer experience, continuous improvement of processes and importantly, the discovery of sales opportunities.

Your Responsibilities Will Include

• End to end coordination of wholesale orders (using Warehouse Management System)
• Ownership of all administrative and coordination tasks that support our wholesale business units and in-field sales team
• Personable and proactive support to our wholesale customer including seeking new and repeat sales opportunities
• Accurate management of wholesale customer database
• Daily liaison and collaboration with ELK planning, distribution, customer service, finance and studio teams
• Maintaining product knowledge and establishing self as subject matter expert (fabrications, sustainable attributes, best sellers & outfitting)
• Analysis of reports and sharing of insights and recommendations

***This is a part-time, hybrid role primarily based at our Preston office, as such we are unable to consider sponsorship or remote work for this appointment.

What We’ll Love About You

• Relevant experience in a dynamic customer service / sales support role
• Superior administration, coordination and communication skills (verbal & written)
• Renowned for your organisational skills and ability to navigate competing demands
• Personable, naturally collaborative and you enjoy building genuine relationships
• Proactive, resilient and you thrive when given opportunity to make a difference
• Proficient with MS Office (Excel essential)
• Familiarity with shipping, customer and warehouse management platforms (Shipstation, Australia Post, Fed Ex, Nu order, Gorgias – will highly regarded)

In Return, We Offer

• Salary and benefits aligned to your experience
• Supportive, collaborative and people-first culture
• Participation in the ELK Incentive Plan
• Up to 60% off RRP on ELK products, plus family and friends benefits
• Access to Birthday and Volunteer Leave every year
• Genuine commitment to work-life balance, connection and wellbeing
• Opportunity to contribute to a certified B Corp and 1% for the Planet business committed to positive impact

How to Apply

If this sounds like you, apply here with your résumé and a short cover letter. For a copy of the Position Description or to find out more, contact jobs@elkthelabel.com.