Support Worker

Summary:

Join Sunrise Care Group as a Support Worker in Parramatta, focusing on community-based disability and aged care support. This on-site role involves providing personal care and supporting community access activities within structured care plans. Ideal candidates will have hands-on personal care experience, a Certificate III in Individual Support, and a current NDIS Worker Screening Check. Make a difference in the lives of clients while working in a rewarding environment.

Responsibilities:

• Provide personal care and assistance to clients in accordance with their individual care plans.
• Support clients in accessing community activities and services.
• Assist with daily living tasks, including meal preparation, personal hygiene, and mobility support.
• Maintain accurate records of client progress and care activities.
• Collaborate with healthcare professionals and family members to ensure comprehensive care.
• Adhere to all health and safety regulations and organisational policies.
• Participate in training and professional development opportunities.

Qualifications:

• Certificate III in Individual Support or equivalent qualification.
• Hands-on experience in personal care or a similar role.
• Current NDIS Worker Screening Check.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Compassionate and patient approach to client care.
• Understanding of the principles of person-centred care.
• Retail team leadershipMust haveHas led a team in a retail environment — rostering, coaching, performance conversations, and supporting a Store Manager in running day-to-day operations. Comfortable acting as the most senior person on the floor when the Store Manager is absent.Sales and KPI deliveryMust haveUnderstands retail metrics — conversion, UPT, ATV — and has a track record of hitting and exceeding store targets. Knows how to drive team performance on the floor, not just report on it.Customer experienceMust haveDelivers and models a premium, service-led customer experience. Able to handle escalations calmly and coach team members on service standards without being prescriptive.Visual merchandisingMust haveConfident executing VM directives and maintaining floor presentation standards. Has worked to a planogram or brand VM guide and understands how floor layout drives sales.Fashion or luxury retail backgroundExperience in a fashion, accessories, or premium lifestyle brand is an advantage. Familiarity with the expectations of a considered, style-led customer.Loss prevention awarenessBasic understanding of shrinkage, stocktake procedures, and how to apply loss prevention practices without compromising the customer experience.