High Risk Team (HRT) Case Manager (Identified) – SCHADS Level 5.1.
- Advocate for and support victim-survivors of domestic and family violence.
- Level 5 under the SCHADS Award, plus generous benefits.
- Be part of a supportive, collaborative team that values your professional development.
- Contribute to meaningful work focused on eliminating domestic and family violence.
- This is an identified position for Aboriginal and/or Torres Strait Islander candidates.
About DVNQ
DVNQ is committed to delivering culturally appropriate, respectful, and holistic support to individuals impacted by domestic and family violence (DFV). Established in 1994, DVNQ operates in North Queensland, with a mission to eliminate DFV through advocacy, innovation, and collaboration.
Our values – Integrity, Compassion, Advocacy, Innovation, and Collaboration – are at the heart of how we work with clients, colleagues, and the community. We pride ourselves on a supportive, inclusive culture where leadership is positive and every team member contributes to our shared success.
Learn more about us at: www.DVNQ.com.au
About the Opportunity
We have an incredible opportunity within our Domestic and Family Violence (DFV) High-Risk Team covering the Townsville District.
Passionate about transforming lives and creating positive change? We are looking for a new member of the team who wants to make a real difference to the lives of those impacted by DFV in our local communities.
This is an identified position for Aboriginal and/or Torres Strait Islander candidates.
Take up a role that makes a difference!
- This is a hands-on role that works with victim/survivors of DFV.
- You will provide case coordination for those at high and imminent risk of DFV.
- This includes support to Aboriginal and/or Torres Strait Islander clients, providing immediate assistance, risk assessment, safety planning, referrals, and ongoing support.
- You will also provide cultural oversight and direction across DVNQ to ensure accountability and inform best practice when working with Aboriginal and/or Torres Strait Islander peoples.
- You will work collaboratively with team members and other organisations to increase DFV understanding to build a consistent and timely response across the Townsville Region.
This is a Permanent Full-Time position.
Key Responsibilities
- Advanced knowledge of trauma informed contemporary practice, relevant theoretical models, frameworks, and highly developed counselling and advocacy techniques and case management skills.
- Able to communicate effectively with Aboriginal and/or Torres Strait Islander peoples and have knowledge of both cultures and societies from a historical and contemporary perspective to provide culturally appropriate advice.
- High level of cultural expertise of family structures, cultural practices and protocols and knowledge of community connections.
- Able to bring knowledge of intersectionality and diversity to develop and maintain respectful relationships with clients and across the service system and community.
- Extensive, nuanced, and current understanding of the service system and other connected systems and can interpret it for each individual client and their diverse needs.
- Highly competent and autonomous with advanced capability in complex decision-making, balancing safety, best practice, resource limitations and desired outcomes.
- Demonstrated ability to skillfully and sensitively communicate complex information in a way that is sensitive, simple, clear, transparent, and appropriate in language and level of information.
- Demonstrated understanding of the complex ways in which children are harmed through experiencing violence, and the tactics of control and abuse of power that they experience.
- Capable of providing formal supervision, debriefing and mentoring to a team of practitioners in areas of legislation, standards, and guidelines relevant to the context of practice.
- Ability to produce documents to a high standard such as resources, templates & reports and provide oversight of such documents produced by DFV Advocates.
- Highly competent with technology e.g. Microsoft suite of programs, and the ability to work within various databases.
For a copy of the full position descriptions, please email recruitment@dvnq.org.au
Selection Criteria
To be considered, you will need to meet the following criteria:
Qualifications and Experience
- Holds a relevant degree (or has 5+ years’ experience in a similar field)
Skills and Competencies
- Brings strong DFV knowledge – including trauma-informed care, crisis response, risk assessment, and case management.
- Understands relevant legislation (DFV Act 2012, Child Protection Act 1999) and frameworks.
- Communicates confidently and culturally appropriately with First Nations peoples.
- Has deep cultural insight into family structures, community connections, and protocols.
- Applies intersectional and inclusive practice in all relationships.
- Builds strong partnerships, shares knowledge, and supports sector capacity.
- Shares information clearly, respectfully, and accessibly.
- Thrives in a fast-paced environment with excellent organisation and a positive, flexible attitude.
- Practices emotional intelligence and self-reflection to support resilience and wellbeing in this vital work.
Mandatory Requirements
- Current QLD C Class Driver’s License which must remain current during the term of employment.
- Working with Children Check (Blue Card) which must remain current during the term of employment.
- Australia: National Police Check Clearance – at organisation expense.
We are looking for someone who is compassionate, collaborative, and committed to social justice. Your communication skills will allow you to build trust with clients and partner organisations while providing essential support to those in crisis.
About the Benefits
- SCHADS Level 5.1.
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Up to $15,900 salary packaging — boost your take-home pay.
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Extra Christmas leave + 4 weeks annual leave + 17.5% loading.
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Flexible working hours – Monday to Friday with rare out-of-hours needs.
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Strong supervision culture – regular internal and external supervision.
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Employee Assistance Program, annual flu shots, and more.
- Commitment to staff wellbeing and growth — team days, training, mentoring.
At DVNQ, we are committed to fostering a positive, inclusive, and supportive workplace where your contributions are valued and your professional development is encouraged.
If you share our values and have the skills necessary to bring success to the role, we invite you to apply today!
DVNQ is committed to inclusivity and advocacy, ensuring equitable access and respect for all people, regardless of cultural background, age, gender, sexuality, or disability.
How to Apply
Please apply through the link in the advertisement that will direct you to our recruitment platform. There you will be required to submit:
- Cover letter addressing each Selection Criteria
- Current resume
- Two professional referees (one must be your current or most recent line manager)
- Proof of education, qualifications, and/or experience
Applications close: 9am Wednesday 8th July 2026
Please note: Applications that do not address the selection criteria or are received after the closing date will not be considered.
DVNQ acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of this country throughout Australia and their connection to land, sea, and community. We pay our respect to them, their culture and to the Elders past, present, and emerging. We particularly acknowledge Wulgurukaba of Gurambilbarra and Yunbenun, Bindal, Gugu Badhun and Nywaigi people in the Townsville areas and for our Mt Isa Service location the Kalkadoon and Mitakoodi people on whose land DVNQ delivers its services.
