Practice Manager – Dental Lounge Double Bay
We are looking for a Practice Manager to lead Dental Lounge in
Double Bay, our premium cosmetic clinic in one of Sydney’s most prestigious
locations.
Dental Lounge sits within The Dental Group, a $25 million
multi-brand dental business that also operates Sydney Implant Institute and
Dental 99. Double Bay is the cosmetic flagship, and we want someone who can run
it like one.
About the Role
Reporting to the CEO, you will be responsible for the
day-to-day operations of the Double Bay clinic. You will own the appointment
book, lead the on-site team, and ensure every patient experience reflects the
Dental Lounge brand from the first call to the final follow-up.
This is a hands-on role for someone who is equally
comfortable on the floor managing flow, behind the scenes building process, and
at the desk reviewing numbers.
Key Responsibilities
- Own
the Double Bay appointment book, ensuring chair utilisation, clinical
capacity, and revenue targets are met
- Lead
the front-of-house and clinical support team on site, including
recruitment, training, and performance management
- Maintain
Dental Lounge’s premium patient experience standards at every touchpoint
- Identify
and resolve gaps in scheduling efficiency, patient flow, and treatment mix
- Manage
local supplier relationships, inventory, and practice costs to budget
- Implement
and refine standard operating procedures aligned with the broader Dental
Group
- Handle
escalated patient concerns with professionalism and discretion
- Produce
regular performance reporting for the CEO
- Work
closely with the central marketing and sales functions to convert and
retain high-value cosmetic patients
What We’re Looking For
- Proven
practice management experience in a dental, medical aesthetics, or premium
healthcare setting
- Strong
commercial acumen with a track record of managing book structure and
hitting revenue targets
- Direct
people management experience across clinical and non-clinical roles
- A
natural feel for premium patient experience — you understand what high-end
patients expect and how to deliver it consistently
- Operationally
strong: process-driven, organised, and composed under pressure
- Confident
with practice management software (Dental4Web) and CRM platforms (HubSpot)
- Experience
in cosmetic, implant, or high-value dental environments highly regarded
- Familiarity
with AHPRA compliance requirements (desirable)
What’s on Offer
- Competitive
remuneration commensurate with experience and performance-driven bonus scheme.
- Direct
reporting line to the CEO
- The
autonomy to run a premium clinic the way it should be run
- Double
Bay location, surrounded by some of Sydney’s best cafes, restaurants, and
retail
- The
backing of a multi-brand group with serious ambition and the resources to
match
If you’re ready to lead one of Sydney’s most respected
cosmetic dental clinics, we’d love to hear from you.
