Network Engineer (Pathway to Technical Account Manager)
Perth, WA | Full-time
About Us
We are a growing Perth-based managed service provider
delivering networking, security, cloud, and infrastructure solutions to SMB
clients across Western Australia, with a strong focus on the hospitality
sector.
As a small, agile team, we value autonomy,
accountability, and continuous improvement. We are constantly refining our
services, systems, and internal processes to become a more efficient and
proactive technology partner for our clients.
The Opportunity
We are seeking an experienced Network Engineer with
strong technical capability and a customer-focused mindset. This role offers
exposure to a broad mix of projects, support, consulting, and cloud
technologies, with a genuine pathway into a Technical Account Manager (TAM)
role within 12-18 months.
This position is ideal for someone who enjoys hands-on
engineering but also wants to evolve into a more strategic, client-facing
advisory role.
Key Duties & Responsibilities
The successful applicant will be responsible for, but not
limited to:
- Designing,
implementing, and maintaining enterprise and SMB network infrastructure,
including LAN, WAN, VPN, SD-WAN, wireless, and secure remote access
solutions
- Configuring,
managing, and optimising network and security technologies including Fortinet
firewalls, UniFi Enterprise networking, routers, switches, and wireless
infrastructure
- Diagnosing
and resolving complex network and systems faults across multi-site,
hybrid, and cloud-based environments
- Monitoring
and improving network performance, availability, scalability, and security
across client environments
- Designing,
deploying, and supporting cloud networking and infrastructure solutions
within Microsoft Azure and hybrid environments
- Implementing
and maintaining cybersecurity controls aligned with industry best
practices and modern security frameworks
- Producing
and maintaining technical documentation, network diagrams, standards, and
system architecture documentation
- Working
closely with clients, vendors, and internal team members on infrastructure
projects, upgrades, and solution delivery
- Contributing
to internal process improvement, technical standards, automation
initiatives, and service optimisation
- Opportunity
to develop into a client-facing Technical Account Manager role, acting as
a trusted technical advisor to assigned clients
Selection Criteria – Minimum Requirements
Applicants should demonstrate:
- Minimum
3+ years’ experience in network engineering or systems engineering roles
- Strong
understanding of:
- Enterprise
networking technologies including routing, switching, VLANs, VPNs, SD-WAN
and firewalling
- Multi-site
and client-facing infrastructure environments
- Microsoft
Azure networking and hybrid infrastructure
- Virtualisation
technologies, such as Hyper‑V, or equivalent
- Experience
working with technologies such as:
- Fortinet
- Ubiquiti
UniFi Enterprise
- Enterprise
switching and wireless platforms
- Strong
troubleshooting and analytical skills with the ability to resolve complex
technical issues independently
- Excellent
written and verbal communication skills, including technical documentation
and client communication
- Ability
to manage workload autonomously with minimal supervision
Desirable Skills & Experience
- Experience
within a Managed Services Provider (MSP) environment
- Experience
with tools such as:
- Autotask
/ Datto RMM
- IT
Glue
- UniFi
- Industry
certifications such as:
- Fortinet
NSE
- Microsoft
Azure certifications
Why Join Us?
- Mix
of projects, helpdesk support, and consultancy work
- Opportunity
for flexible work arrangements, including partial WFH options
- Support
for certifications, training, and professional development
- Work
with modern technologies across networking, cloud, and security
- Opportunities
to travel to customers throughout Western Australia
- Join
a small, capable team where your input genuinely matters and helps shape
the future of the business
Employment Conditions
- Permanent
full-time position based in Perth, Western Australia
- Competitive
salary package based on skills and experience
- Standard
business hours with occasional reasonable additional hours required for
project delivery and operational needs
How to Apply
Please submit your CV and a short cover note explaining how you are a good fit for this role.
