Network and Systems Engineer

Network Engineer (Pathway to Technical Account Manager)

Perth, WA | Full-time

About Us

We are a growing Perth-based managed service provider delivering networking, security, cloud, and infrastructure solutions to SMB clients across Western Australia, with a strong focus on the hospitality sector.

As a small, agile team, we value autonomy, accountability, and continuous improvement. We are constantly refining our services, systems, and internal processes to become a more efficient and proactive technology partner for our clients.

The Opportunity

We are seeking an experienced Network Engineer with strong technical capability and a customer-focused mindset. This role offers exposure to a broad mix of projects, support, consulting, and cloud technologies, with a genuine pathway into a Technical Account Manager (TAM) role within 12-18 months.

This position is ideal for someone who enjoys hands-on engineering but also wants to evolve into a more strategic, client-facing advisory role.

Key Duties & Responsibilities

The successful applicant will be responsible for, but not limited to:

• Designing, implementing, and maintaining enterprise and SMB network infrastructure, including LAN, WAN, VPN, SD-WAN, wireless, and secure remote access solutions
• Configuring, managing, and optimising network and security technologies including Fortinet firewalls, UniFi Enterprise networking, routers, switches, and wireless infrastructure
• Diagnosing and resolving complex network and systems faults across multi-site, hybrid, and cloud-based environments
• Monitoring and improving network performance, availability, scalability, and security across client environments
• Designing, deploying, and supporting cloud networking and infrastructure solutions within Microsoft Azure and hybrid environments
• Implementing and maintaining cybersecurity controls aligned with industry best practices and modern security frameworks
• Producing and maintaining technical documentation, network diagrams, standards, and system architecture documentation
• Working closely with clients, vendors, and internal team members on infrastructure projects, upgrades, and solution delivery
• Contributing to internal process improvement, technical standards, automation initiatives, and service optimisation
• Opportunity to develop into a client-facing Technical Account Manager role, acting as a trusted technical advisor to assigned clients

Selection Criteria – Minimum Requirements

Applicants should demonstrate:

• Minimum 3+ years’ experience in network engineering or systems engineering roles
• Strong understanding of:
• Enterprise networking technologies including routing, switching, VLANs, VPNs, SD-WAN and firewalling
• Multi-site and client-facing infrastructure environments
• Microsoft Azure networking and hybrid infrastructure
• Virtualisation technologies, such as Hyper‑V, or equivalent
• Experience working with technologies such as:
• Fortinet
• Ubiquiti UniFi Enterprise
• Enterprise switching and wireless platforms
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues independently
• Excellent written and verbal communication skills, including technical documentation and client communication
• Ability to manage workload autonomously with minimal supervision

Desirable Skills & Experience

• Experience within a Managed Services Provider (MSP) environment
• Experience with tools such as:
• Autotask / Datto RMM
• IT Glue
• UniFi
• Industry certifications such as:
• Fortinet NSE
• Microsoft Azure certifications

Why Join Us?

• Mix of projects, helpdesk support, and consultancy work
• Opportunity for flexible work arrangements, including partial WFH options
• Support for certifications, training, and professional development
• Work with modern technologies across networking, cloud, and security
• Opportunities to travel to customers throughout Western Australia
• Join a small, capable team where your input genuinely matters and helps shape the future of the business

Employment Conditions

• Permanent full-time position based in Perth, Western Australia
• Competitive salary package based on skills and experience
• Standard business hours with occasional reasonable additional hours required for project delivery and operational needs

How to Apply

Please submit your CV and a short cover note explaining how you are a good fit for this role.