Call Centre Representative

Summary:

We are seeking a motivated and customer-focused Call Centre Representative to join our dynamic sales team in Rydalmere, New South Wales. This temporary, casual role is essential for providing exceptional service to our clients, ensuring their needs are met while promoting our products and services. The ideal candidate will thrive in a fast-paced environment and contribute to our sales objectives through effective communication and problem-solving skills.

Responsibilities:

• Handle incoming calls from customers, addressing inquiries and providing information about products and services.
• Assist customers with order placements, modifications, and cancellations.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to achieve sales targets and improve customer satisfaction.
• Provide feedback on customer trends and issues to management for continuous improvement.

Qualifications:

• High school diploma or equivalent; further education in business or sales is an advantage.
• Previous experience in a call centre or customer service role is preferred.
• Strong verbal communication skills with a friendly and professional telephone manner.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software for data entry and customer management.
• A positive attitude and a willingness to learn and adapt to new challenges.