Senior Project Engineer (VIC/SA)

Purpose of Position  

As a Senior Project Engineer, you are the technical backbone of our project delivery team. You take ownership of client projects with input into scoping through to handover — planning solutions, leading implementations, and ensuring every deployment is delivered on time, on budget, and to a standard our clients rely on. You work across the full MSP technology stack: cloud and Microsoft 365, networking and security, virtualisation and server infrastructure. Beyond the hands-on delivery, you set the technical bar for the team — mentoring engineers, refining our standards, and acting as the escalation point when things get tricky. 

This is a role for someone who enjoys both depth and breadth: comfortable architecting a firewall migration one week and a Microsoft 365 tenant-to-tenant migration the next, while keeping stakeholders informed and junior engineers growing. 

Main Duties and Responsibilities

Project Delivery & Technical Leadership 

• Lead the end-to-end technical delivery of client projects —having input on scoping/design, but owning the building, testing, implementation, documentation and handover to support. 
• Assist the Pre-Sales team with technical scoping, solution design, project planning, and budget estimation to ensure successful project delivery  
• Act as the senior technical escalation point for complex project issues, reducing roadblocks for engineers and safeguarding delivery timelines. 
• Highlight any tasks or issues which fall out of original scope, or may impact client expectations, project budget or deliverables; 
• Ensure project documentation, including project plans, technical specifications, and user manuals, are accurate and up to date. 
• Ensure time entries, tasks, notes and relevant information are documented via our CRM / Ticketing system; 
• Own project risk from a technical standpoint — identify dependencies, plan rollbacks, and schedule change windows to minimise client disruption liaising with a Project manager for any assistance or escalation. 
• Ensure all work is delivered to internal standards and industry best practice, with complete as-built documentation. 

Cloud & Microsoft 365 

• Design and deliver Microsoft 365 and Azure solutions — tenant setup, Exchange Online, SharePoint, Teams, Entra ID (Azure AD), Conditional Access and Intune. 
• Plan and execute email, file, and tenant-to-tenant migrations with minimal downtime. 
• Implement Azure infrastructure — virtual networks, virtual machines, backup, and site-to-site connectivity. 

Networking & Security 

• Design, configure and deploy firewalls, switching, routing, VPNs and wireless (e.g. Fortinet, Cisco Meraki, Palo Alto, Ubiquiti). 
• Implement security controls aligned to frameworks such as the ACSC Essential Eight, including MFA, Conditional Access Policies, EDR / MDR, patching and application control. 
• Lead network refresh, segmentation and connectivity projects across single and multi-site environments. 

Virtualisation & Server Infrastructure 

• Design and deploy virtualisation platforms (Microsoft Hyper-V, VMware vSphere) and Windows Server environments. 
• Implement backup, disaster recovery and business continuity solutions (e.g. Cove Backup, Datto, Azure Backup). 
• Deliver storage, Active Directory, and hybrid identity projects. 

Stakeholder & Mentoring 

• Partner with account executives, project managers and clients to keep delivery aligned to expectations and commercial outcomes. 
• Mentor and upskill project and support engineers, conducting peer reviews of designs and implementations. 
• Contribute to pre-sales — scoping, effort estimation, and reviewing solution proposals for technical feasibility. 
• Feed lessons learned back into internal standards, runbooks and automation. 

Skills & Competencies 

Technical Expertise:

In-depth knowledge and understanding of IT systems, infrastructure, and technologies relevant to the project. Ability to assess technical requirements, make informed decisions, and provide guidance on technical solutions. 

Attention to detail: 

Excellent attention to detail and written skills when communicating with others, both internally and externally.  

Problem Solving: 

The ability to own and deliver on projects confidently and efficiently.   

Adaptability:

Flexible and adaptable to different environments, project scopes, and team dynamics. Adapting to changes and finding innovative solutions is crucial to overcome unexpected challenges. 

Risk Management: 

need to identify and assess potential risks and develop strategies to mitigate them. Proactive approach to risk management, anticipate potential issues, and implement contingency plans to minimise disruptions to the project. 

Project Management:

Strong project management skills to effectively plan, execute, and monitor project activities, ensuring they are completed on time, within budget, and meet the project objectives. 

Quality Assurance: 

Strong focus on delivering high-quality projects by implementing quality assurance processes and ensuring adherence to industry standards and best practices. Attention to detail and commitment to delivering error-free solutions. 

Documentation and Reporting: 

Proficient in documenting project requirements, progress, and outcomes. Ability to create clear and concise reports and presentations for different audiences, including project updates, status reports, and post-project evaluations. 

Transparency:

Communicate freely and effectively and is open to feedback on performance. 

Approachability:

Receptive to others’ views and happy to assist other employees when needed 

Passionate:

Encourages others and always bring their best self to work. 

Accountable:

Owning situations and outcomes. 

Technical Skills & Experience 

• 3-5 Years previous MSP Project Engineering related experience (essential) 
• Minimum 3 years proven experience in a similar technical, project-focused role scoping, implementing, and delivering advanced complex projects including: (essential) 
• IT Qualification (Computer Science, Computing or Engineering) (essential) 
• Full Australian working rights and a current driver’s licence (client-site travel required). 
• Strong, broad expertise across Microsoft 365 and Azure, networking and firewalls, and virtualisation and Windows Server. 
• Excellent documentation, communication and client-facing skills. 
• Relevant Industry certifications: 

Preferred certifications 

Cloud & M365: Microsoft MS-102, MD-102, AZ-900, AZ-104 (or equivalent MCSE/legacy) 

Networking: Fortinet Certified FCF, FCA, FCP (Network Security) Cisco CCNA/CCNP, CompTIA Network + 

Security: SC-200 / SC-300, CompTIA Security+, ACSC Essential Eight familiarity 

VOIP: 3CX Certified – Basic, Intermediate