Join our passionate team at Community Accessability, a leading provider of transport, aged care, and NDIS services across Victoria.
We are currently seeking a highly motivated and detail-oriented Community Transport Operations Officer, to join our team and contribute to our mission of enhancing the well-being of the communities we serve. If you are a great team player, possess high attention to detail, have impeccable time management skills, and are committed to providing outstanding service, we want to hear from you!
Key Responsibilities:
As the Community Transport Operations Officer, you will play a vital role in ensuring the efficient operation of our transport services. Your key responsibilities include:
Customer Service Excellence:
Provide the best customer service, ensuring our clients receive the highest level of care and satisfaction.
Scheduling and Resource Allocation:
Create and prepare schedules to optimise staff and fleet resources, ensuring shifts are adequately filled to meet client care requirements.
Daily Tasks and Administration:
Undertake daily tasks and general administration duties to support the smooth operation of our community transport services.
Compliance Adherence:
Ensure strict adherence to compliance requirements in all operational activities.
Problem Resolution:
Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimise disruptions to client care.
Client and Staff Satisfaction:
Monitor and address client and staff feedback to enhance the scheduling and rostering experience, ensuring high client satisfaction and staff morale.
Documentation:
Maintain accurate records and documentation of all scheduling activities and client interactions for auditing and compliance purposes.
Continuous Improvement:
Identify and implement improvements in rostering and scheduling processes to enhance efficiency and improve overall service delivery.
Team Collaboration:
Collaborate with other team members and managers to ensure a holistic approach to client care and staff well-being.
Key Selection Criteria:
To excel in this role, you should possess the following knowledge and skills:
Outstanding Communication – Demonstrate outstanding telephone etiquette and strong interpersonal skills.
Diversity and Inclusion – Ability to relate to individuals from diverse backgrounds and cultures.
Effective Collaboration – Exceptional written and verbal communication abilities, coupled with effective collaboration within a team setting.
Organisational Skills – Skill in efficiently organising and prioritising workloads.
Technical Proficiency – Proven expertise in using Microsoft Office suite and various computer software applications.
IT Proficiency: – Highly proficient in IT, particularly with the MS Office Suite.
Values and Commitment:
• Demonstrate the organisation’s values through personal conduct.
• Display a commitment to Community Accessability’s principles.
• Foster a harmonious workplace environment through cooperative teamwork.
What we offer:
- Access to salary packaging, meal, and entertainment benefits – up to $15,900 per year tax-free, as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
- Wages – Passenger Vehicle Transportation Award – Grade 2
Requirements for the Role:
- Police check
- Working with Children Check
- Current Driver’s license and own vehicle required.
Community Accessability is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
