About the Centre

The Centre for Excellence in Child and Family Welfare is the leading voice for children and families in Tasmania and Victoria.

We listen to the experiences of children, families and the frontline workers who support them, using their insights to create programs and policy solutions that improve people’s lives. We work with governments and our member organisations to continuously develop our committed workforce to truly meet the needs of those we support.

For over a century, the Centre has committed to keeping children, young people, their families and their carers safe, supported and involved in decisions impacting them. Every child deserves the opportunity to live a great life and grow up in a secure and nurturing environment with strong connections to family, community and culture.

When children and families flourish, so does our whole community.

We encourage applicants of any background, culture, gender identity, and experience to join us.

Workforce Learning and Development Unit

Workforce Learning and Development (WLD) Unit is responsible for the development and delivery of accredited and non-accredited learning and development opportunities to members and non-members, including dynamic online delivery and eLearning. The team works closely with the community services sector to identify and develop learning and development that reflects and leverages the Centre’s leadership role within the sector and meets industry needs.

This team supports the Centre in its business development by managing a number of L&D projects and submitting funding and strategic submissions to stakeholders and funding providers.

Our goal is to deliver excellence in learning and development, strengthening the capability of the child, youth and family services’ workforce to deliver better outcomes for children, young people and families. Our strategic priorities are to:

• Build the Centre’s readiness, including its systems and capacity, to deliver evidence-informed workforce capability building.
• Transform the sector through learning and development that changes practice systemically.
• Co-create learning and development content with practitioners, subject matter experts and experts by experience.
• Strengthening the knowledge and expertise of the sector through nationally accredited training.

Position summary

This role is responsible for developing and delivering evidence informed training that helps prepare the workforce to respond effectively to a changing external environment and the complexity of families presenting to services.

The role will be responsible for the development, assessment and delivery of high-quality training courses, modules and associated materials. The role will include managing the relevant administration and care associated with providing a training service to all participants.

The role will be expected to facilitate training in a range of training products run by the Centre. Examples of these are Case Notes, BICPM, Trauma Informed Practice, Young People with violence in the home; Supervision and Leadership, MARAM, Residential Care training products where applicable.

The role will provide coaching to the sectors as part of the Coaching Program the Centre runs. This could be in the Family Preservation and Reunification Response Program, the numerous training products that the Centre runs, or a stand-alone Customised Coaching program to meet clients’ need.

The role will work closely with the Business Development team to provide advice where required, with the Administration Team to ensure that all administration requirements are met, to the different work streams that are run by WLD to ensure that the training and coaching delivered meets the highest standards.

Position Title: Practice Leader

Portfolio: Coaching (Restoring Families)/Training

Time Fraction: Full-time (1.0 FTE) 

Term: Fixed Term to October 2027

Location: Hybrid work plan – home & Melbourne CBD office, some interstate travel required

Salary package: $100,000-$110,000p.a. plus regulated superannuation and tax-reducing salary packaging

Reporting line

Reports to: Executive Manager – Workforce Learning & Development

Key Accountabilities

Training design and delivery

• Deliver and assess new and, where needed, existing training courses and modules
• Administer assessment and feedback using approved assessment tools
• Liaise regularly with all participants to maintain high-quality support
• Develop training resources as per the requirements of training packages as required
• Provide SME advice to eLearning for the development of modules as needed
• Maintain skills and knowledge of current practice
• Follow policies and procedures to highest compliance standards
• Ensure evaluation of training content and evaluation of training delivery with continual growth for improvement

Coaching

• Facilitate coaching to a high standard to build capability in the sector
• Develop and maintain strong stakeholder relationships
• Assisting in establishing, monitoring and revising quality assurance processes, including the collection of fidelity data and implementation data and the establishment of monitoring systems
• Observing, analysing and reporting on program adherence processes and measures and troubleshoot any problems
• Assisting in designing and delivering other implementation support activities as needed

Administration

• Make sure all participants files are maintained, compliant and up to date
• Develop new training resources with industry consultation
• Analyse training resources and refine training and/or assessment where applicable
• Where required, support the Senior Administration Officer to provide monthly reports on all training activities to the Centre

General

• Work collaboratively with other staff in the Centre
• Contribute to all training project plans and carry out all duties in a manner consistent with the strategic directions of the Centre
• Advocate and model a commercial and customer service focus in all activities taken within the Centre.

Qualifications

• A relevant tertiary qualification in the community services sector, training or education (or at least 5 years equivalent experience).
• TAE40116/TAE40122 Certificate IV in Training and Assessment is required.

Benefits of working at the Centre

• Up to three days additional leave over Christmas/New Year period
• Family friendly flexible working arrangements
• A flexible hybrid work-from-home arrangement
• Paid parental/carer/study leave
• Ongoing training and professional development opportunities
• A supportive and positive work environment
• Employee Assistance Program (EAP)
• Leave loading of 17.5%
• Attractive not-for-profit salary packaging (this boosts your income by reducing the amount of tax you pay), with Meal/Holiday accommodation benefit.

How to apply

If you feel this role is right for you, please review the attached position description and submit the following documents:

• Your resume

• A brief cover letter (no longer than 2 pages) outlining your interest in the role, relevant experience, and how you meet the Eligibility Criteria (including short examples where appropriate).

This position is being recruited through an expedited process. Applications will be reviewed as they are received, and the role may be filled without notice. We encourage interested candidates to apply as soon as possible. Applications will close once a suitable candidate is appointed.

If you have questions, please reach out to Viv Interrigi at – viv.interrigi@cfecfw.org.au or on (03) 9094 3509.