CQID is experiencing organisational growth across all services and seeking suitable candidates for a range of positions.
CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Bundaberg, Emerald, Gladstone, Hervey Bay, Longreach, Maryborough and Woorabinda.
A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.
Purpose of the Role
The Team Leader’s primary role is to support the Manager to implement and continuously improve structured,best practice service delivery that systematically engages families in resolving challenges and improving the wellbeing and safety of children.
Responsibilities and Duties
- Provide leadership and day to day supervision to IFS caseworkers
- Coordinate service response of referral in takes and enquiries, including triaging of incoming referrals, completing active efforts, identifying key needs, assessing, prioritising, and allocating referrals
- Provide guidance to IFS staff in the development, implementation and evaluation of case plans that meet the client’s individual needs
- Provide IFS staff with the necessary individual support to perform their duties effectively and efficiently. This includes providing advice during case consultations, collaborative meetings, and stakeholder discussions
- Support staff to reflect on their practice, strengths and areas of improvement and build their capacity through role modelling and by providing advice to Manager on staff performance and development opportunities
- Maintain the client information database, ensuring accurateand timely case recording of all tasks
- Work inside the IFS case management framework and service delivery model, ensuring high quality and consistent support to clients towards achieving outcomes
- Develop and maintain positive and professional relationships with referral partners and other service providers
- Initiate consultations with the Principal ChildProtection Practitioner (PCPP)on a case-by-case basis
- Be accountable for achieving targets or KPIs, including indicators that support service
delivery and CQID strategic and operational plans
- Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
- At all times work within CQID’s Workplace Health & Safety Policies and Procedures
- Other responsibilities as directed by the Manager
Qualifications and Experience
To be successful in this role you will need to demonstrate capability in the following areas:
Essential·
- Holds a current C Class Queensland Driver’s License
- Current Working with Children Check, “Blue Card”
- ·Holds or is willingto obtain a First Aid and CPR Certificate
- A tertiary degree in relevant discipline (Human Services) is essential. Or minimum 5 years’ experience in this area of work
Desirable
- Experience in leading a team to achieve service performance outcomes together.
- Demonstrated understanding of the Statutory system/Child Protection, incl. Child Protection Act 1999 and Human Rights Act 2019.
- Experience in providing successful service delivery to Aboriginal and Torres Strait Islander people
- Demonstrated experience and sound knowledge working within the child and family services
Skills and Attributes
Desirable
- ·Ability to manage competing priorities and deliver timely outcomes with limited supervision
- ·Competent in use of Microsoft Office software
- ·Physical abilityto undertake job responsibilities
- ·Ability to develop and maintain client documentation to a high standard
- ·Self-starter, motivated and able to self-manage work tasks
- ·Strong connection to and knowledge of local Indigenous Community
- ·Excellent communication skills, and ability to negotiate, advocate and support conflict resolution in high stress environments
Desirable
- Experience in developing and managing case plans
- Aboriginal or Torres Strait Islander heritage preferred
- High level of professionalism, dedication, and enthusiasm
