Client Services Coordinator

Make a Real Difference Every Day – Join Our Team!

At Casa Services we believe in creating an environment where every day brings an opportunity to make a meaningful impact. Our team is passionate, collaborative, and committed to excellence.

About the Role

We are seeking a Client Services Coordinator to join our dynamic Client Services Team. This role plays a vital part in supporting the delivery of high quality, person-centered services through effective coordination, frontline leadership, and continuous improvement of participant outcomes.

Key responsibilities:

• Coordinate participant services
• Lead and develop staff
• Ensure quality and compliance
• Drive continuous improvement
• Collaborate across teams

What We’re Looking For:

• Relevant qualification in Disability, Community Services, or similar (Certificate IV minimum)
• At least 2 years’ experience in disability, community, or mental health services.
• Proven leadership or supervisory experience, including managing and supporting frontline teams
• Strong knowledge of the NDIS framework, including Practice Standards, Code of Conduct, and person-centred service delivery.
• Excellent communication and problem-solving skills, with the ability to manage complex situations and build effective stakeholder relationships

Why Join Us?

• Competitive salary: $92,286.48 – $99,294.52 + superannuation
• Access to salary packaging benefits
• Generous leave entitlements for work-life balance
• A supportive team committed to inclusion and quality
• Opportunities for professional development and growth

How to Apply

Please submit your resume and cover letter by Friday, 4 September 2026. We have attached the Position Description for your reference. For more information, please email .meri.ratukalou@casa.net.au or call 08 8953 4311.

Don’t wait, apply today! Applications will be reviewed as they are received, and this advertisement may close earlier if a suitable candidate is appointed.

At Casa Services we value diversity. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, and members of the LGBTQIA+ community.

Our goal is to build a team that reflects the diversity of the communities we serve. If you share our values and want to make a positive impact, we encourage you to apply – even if you don’t meet every requirement listed!