CareVicinity is a fast-growing start-up platform connecting care workers with people who need support. As we continue to grow, we’re investing in AI-powered tools and automation that support our frontline teams by reducing administrative tasks and streamlining day-to-day workflows. Our technology is designed to make work easier, so you can spend more time doing what you do best: deliver exceptional service.
As a Provider Success Officer at CareVicinity, you’ll play a key role in growing our marketplace by identifying, engaging and converting care workers into active platform users. Through consultative sales conversations, you’ll demonstrate the value of CareVicinity, guide providers through onboarding, and help them build a sustainable pipeline of work. You’ll also provide technical support as needed, guiding and supporting users through the platform, resolving blockers and answering inbound queries. The role is high-volume and phone-led (80+ calls/day) to hit conversion KPI’s.
This Role Is Built for You If You’ve Worked In…
Sales, call centres, telecommunications, or any high-volume customer engagement environments. If you’ve thrived in a high-volume sales environment, enjoy building relationships, and love hitting targets while helping people find the right solution, you’re exactly who we’re after.
What You’ll Do:
- Own the end-to-end sales journey from enquiry through to onboarding and activation.
- Conduct high-volume outbound phone outreach (80+ calls/day) using consultative selling techniques to demonstrate the value of CareVicinity.
- Equip workers with the knowledge and confidence to independently navigate the platform, search for and apply for jobs, lodge shifts, and manage their ongoing activity.
- Provide prompt, first-line platform support and resolve platform enquiries via phone, email and chat.
- Re-engage inactive providers and identify opportunities to increase platform adoption and retention.
- Liaise with Client Success, Compliance and Accounts teams to coordinate onboarding, resolve operational issues and deliver a seamless provider experience.
- Maintain accurate provider records, interactions and onboarding progress within company systems.
- Identify opportunities to improve worker conversion, engagement, platform adoption, retention and overall provider satisfaction.
You’re Our Kind of Person If You…
- Have worked in a call centre or similar high-volume sales role
- Previous outbound sales experience is highly regarded.
- Enjoy working towards targets and KPIs.
- Can confidently handle objections and influence outcomes.
- Are ambitious and driven to achieve outstanding results and continuously improve.
- Have strong problem-solving ability, applying sound judgement and critical thinking to navigate complex, sensitive, or evolving situations
- Pick up new systems and technology quickly we’ll train you on our platform, but tech confidence helps (Experience in using CRM’s, ticketing systems and Microsoft 365 is desired)
- Are ready to step beyond the call centre and into a role with real ownership, variety, and a genuine career path ahead of you
What’s in it for you?
- $85K total package, inclusive of performance-based bonuses (based on conversion outcomes) plus super
- A hybrid work model that supports flexibility while keeping you connected to the team (3 days in the office)
- We’re small enough that when you stand out, everyone notices, and as CareVicinity grows, so will your career.
- Fitness Passport – subsidized access to hundreds of gyms, pools, and fitness centres across Australia
- Mental health and wellbeing resources
- Monthly team socials – where you finish early to connect and celebrate
- Birthday leave – the day is yours
- Modern office in Bowen Hills, Brisbane, easy access to public transport and everything the inner city has to offer
Sound Like You?
- Send us your CV and a short cover letter telling us why this role feels like your next step.
- Full working rights in Australia and a current police check are required (or willingness to obtain one).
