Client Experience Coordinator

Cara is seeking applications for a Client Experience Coordinator to join our team, reporting to the Business Development Manager. This is a great opportunity for a people-focused, organised professional to support clients across our Supported Independent Living (SIL), Short-Term Accommodation (STA), Home and Community Support (HCS) and Day Options service streams.

About the role

This is a full-time, fixed-term opportunity ending 3 September 2027.

As Client Experience Coordinator, you’ll support client onboarding, facilitate transitions and exits, assist with new service additions, and contribute to continuous improvement initiatives and shared projects, including the HIPDA and SDA Housing Projects.

You’ll work closely with the Business Development Manager, Intake Specialists, Workforce Planners, Client Services, Marketing, Finance & Client Funding, and Safeguarding & Quality teams to help deliver a positive and seamless experience for our clients.

What you’ll bring

• Sound knowledge of the NDIS and its frameworks
• Strong interpersonal, written and verbal communication skills
• Excellent attention to detail and the ability to manage competing priorities
• Confidence using CMS and Microsoft Office, including Copilot
• A collaborative mindset and a high level of integrity and professionalism
• A genuine commitment to delivering positive experiences and outcomes for clients

Why join us?

• $15,900 tax free per year through salary packaging.
• $2,650 tax free per year on meals and entertainment.
• Varied and flexible rosters to maintain your work-life balance.
• Training provided with pathways to certification.
• Access to an industry leading Employee Assistance Program.
• The chance to make a tangible difference in people’s lives every day.

Who we are

Cara is proud to be South Australia’s leading disability service provider. Our purpose driven team is committed to providing support that empowers people with a disability to grow as individuals and live a life rich in opportunities.

We strive to make a difference everyday – the people we support, our team and our communities. By joining our team, you are not only stepping into a great career opportunity, but you are also part of something bigger.

If you’re passionate about making a positive impact and are ready to be part of a purpose-driven organisation, we’d love to hear from you!

Ready to apply?

If you’re passionate about supporting people and delivering a positive client experience, we’d love to hear from you.

Applications close Friday 4 September at 5:00pm