Partnerships Coordinator

Type: Full – Time (flexible working is available)

Remuneration:  SCHADS Level 4

Location: Nunawading and Broadmeadows

Reports to: Partnerships Manager

Do you thrive on building strong customer relationships and turning opportunities into lasting partnerships?

Are you a proactive coordinator who delivers exceptional customer service, keeps accounts moving and looks for ways to support growth?

Join cape group as our Partnerships Coordinator and help strengthen existing customer relationships, identify opportunities for additional growth and maximise the value of every partnership. You’ll work with customers and internal teams to keep projects running smoothly, resolve issues and support meaningful outcomes.

About cape

cape group is a not-for-profit registered NDIS provider supporting people with disability across Melbourne’s eastern and northern suburbs. We were formed in April 2025 through the merger of Nadrasca and Brite, bringing together more than 120 years of combined experience. Nepean Centre joined us in June 2026. Monkami Centre joined in July 2026.

That pace is deliberate. We are building an organisation with the scale, capability and ambition to change what disability services look like: better homes, smarter use of technology, stronger pathways, and supports built around each person rather than around programs. Our measure of success is simple. Everyone we support has their best day, every day.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The role

The Partnerships Coordinator manages existing customer relationships, identifies opportunities for additional growth and helps maximise account potential. As the primary point of contact for active customers, you will coordinate day-to-day account activities, conduct regular reviews, ensure orders and updates are processed accurately, and deliver exceptional service. Working closely with the Partnerships Manager, General Manager, Operations Manager, Production Coordinators and other internal stakeholders, you will support smooth project delivery, resolve account-related issues, maintain comprehensive customer records, and prepare reports that track performance and highlight opportunities for improvement.

Based across our Broadmeadows and Nunawading sites, this role offers flexible working arrangements, including flexible hours and remote working opportunities

What you will do

Revenue Generation/Sales:

• Follow a sales and business development plan aligned with cape’s strategic goals.
• Secure new business opportunities.
• Engage with customers and industry groups to enhance business activities.

Account Management:

• Act as the primary contact for customer enquiries.
• Prepare and deliver pricing and project specifications.
• Maintain accurate sales/activity data and implement a key account customer relationship strategy.

Administration/Compliance:

• Prepare accurate customer quotes and manage invoicing requirements.
• Engage with internal teams to ensure timely job completion.
• Maintain compliance with quality standards and regulations.

Who we are looking for

Qualifications and Experience

• Minimum 12 months’ experience in account management or customer service.
• Proven ability to manage customer relationships and maintain satisfaction.
• Experience in or exposure to the disability sector is desirable.
• Proficiency in CRM software is desirable

 Skills and Attributes

• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Adaptability and a proactive approach to managing account issues.
• ·bility to work collaboratively and thrive in a dynamic environment.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You’ll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with disabilities.

Be the difference in someone’s everyday. Lead with heart, empower with purpose, and help create a life of dignity, independence, and joy for people with disability.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• Access to an employee assistance program
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon.

We welcome applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTQIA+, or from culturally and linguistically diverse backgrounds.

We look forward to hearing from you!