Senior Technical Account Manager

BusinessWorks is seeking an experienced Senior Technical Account Manager / Team Lead to manage a portfolio of key clients while providing leadership and guidance to our Technical Account Management team.

This is a senior client-facing role with a strong focus on customer service, technology strategy, cybersecurity, project delivery, and team leadership.

Key Responsibilities

Client and Technical Account Management

• Manage relationships with assigned key clients and act as their trusted technology advisor.
• Conduct regular strategic and technology review meetings.
• Develop technology roadmaps and identify opportunities to improve client environments.
• Act as the primary escalation point for client technology strategy, service outcomes and concerns.
• Maintain a strong focus on client satisfaction and retention.

Team Leadership

• Provide day-to-day leadership and direction to the Technical Account Management team.
• Mentor and develop team members, sharing technical and customer service knowledge.
• Help maintain consistent standards across client management, documentation and technology recommendations.
• Assist with workload planning and coordination across the TAM team.
• Support management with team development and performance.
• Lead by example in customer service, professionalism and technical excellence.

Security Advisory

• Be an active member of the BusinessWorks Security Advisory Team.
• Provide clients with guidance on cybersecurity, risk, compliance and security improvements.
• Help develop and communicate security recommendations and technology roadmaps.

Projects

• Lead and deliver infrastructure, cloud, Microsoft 365 and cybersecurity projects.
• Assist with project scoping, solution design, budgeting and technical recommendations.
• Work with internal technical teams to ensure projects are delivered successfully.

Ideal Candidate

• 5+ years of experience in senior IT consulting, engineering, project delivery or technical account management.
• Exceptional customer service and stakeholder management skills.
• Strong Microsoft 365, Azure, networking, cloud and cybersecurity experience.
• Demonstrated leadership and mentoring capability.
• Strong project delivery experience.
• Excellent communication and presentation skills.