Reception & Reservation Team Member

Reception & Reservations Team Member

Banksia Tourist Park is a family-run tourist park and lifestyle village for over 55s, based in Hazelmere. We offer onsite and short-stay accommodation, permanent sites and a welcoming community environment for our guests, residents and visitors.

We are looking for a friendly, capable and reliable Reception and Reservations team member who enjoys helping people, working in a busy office environment and being part of a supportive team.

As a family-run business, we value good service, teamwork and a positive attitude. The right person will be welcomed, supported and made to feel part of the team while learning the role.

The Role

• Immediate start
• Casual role, with approximately 20-30 hours per week. Hours may vary depending on the operational needs of the business.
• Available Monday to Sunday, including public holidays.
• Weekday shifts will vary depending on the operational needs of the business
• Weekend shifts are usually 10.00am – 4.00pm, approximately every second or third weekend

Duties

• Front reception duties, including answering incoming calls, redirecting enquiries, managing correspondence and taking reservation bookings
• Meet and greet guests, residents and clients in a warm and professional manner
• Liaise with permanent residents, build rapport and help maintain a positive community atmosphere
• Use booking and office systems to manage reservations, enquiries, guest communication through third-party booking gateways, daily administration and general office duties
• Scanning, photocopying and electronic filing
• Perform ad-hoc office duties, assist with laundry as required, and help ensure the office, reception and shared areas are kept clean, organized and welcoming

About You

• Previous reception, reservations, hospitality or administration experience is preferred, but full training in our booking systems will be provided
• Experience with Newbook or RMS is highly desirable
• Good computer skills and the ability to learn new systems quickly
• Proficiency in Microsoft Word or Excel is desirable
• Excellent phone skills, clear communication and confidence dealing with guests, residents and people from different backgrounds
• Well organised, efficient and able to multitask with excellent attention to detail
• A current driver’s licence is required
• Well-presented, courteous and professional
• Proactive, with a strong work ethic and initiative
• A vibrant personality, friendly and helpful attitude, and positive energy to bring to the team
• Current police clearance and the right to work in Australia are required

We Offer

• A friendly and inclusive work environment
• A family-run workplace where you will be welcomed, valued and made to feel part of the team
• Training in our booking systems and ongoing support from an experienced team
• Free onsite parking
• The opportunity to grow and develop professionally