Role: Team Leader, Income Coordination

Contract Type: Full-time, Fixed-term (9 months)

Salary: $126,870 – $132,484 (+ Super)

Location: Haymarket, NSW, 2000

Who is Bridge Housing?

Bridge Housing is an award-winning Tier 1 Community Housing Provider in NSW. We provide safe, secure and affordable homes for people on very low to moderate incomes, helping our residents build greater stability and connection within their communities.

Our values of integrity, innovation, inclusion and impact guide how we work. They shape the decisions we make, how we support our residents and one another, and the positive difference we aim to create every day.

The opportunity

We are looking for a Team Leader, Income Coordination to lead Bridge Housing’s rent review function and support initiatives that improve financial inclusion outcomes for our residents.

This is a varied leadership role combining people leadership, operational delivery, continuous improvement and stakeholder engagement. You will support your team to deliver a fair, accurate and responsive rent review service while identifying opportunities to improve access to financial support and services.

What a day in the role might look like

No two days will be exactly the same, but you may be:

• Leading and supporting the Rent Review team, including coaching, workload planning, performance support and capability development
• Overseeing the delivery of accurate and timely rent reviews across social and affordable housing programs
• Monitoring quality, compliance and service outcomes, and identifying practical process improvements
• Supporting staff to navigate complex or challenging resident interactions through reflection, guidance and debriefing
• Developing initiatives that improve residents’ access to financial services and help maximise their income
• Building productive relationships with government, community and financial support organisations
• Using frontline insights, data and feedback to strengthen services and manage emerging risks
• Embedding Bridge Housing’s Customer Service Charter, values and Management Operating System in everyday team practices

The role leads the rent review function, contributes to financial inclusion initiatives, develops external partnerships and provides daily leadership to frontline employees working in a complex service environment.

Who we’re looking for

We are looking for an experienced and supportive people leader who combines strong technical knowledge with a practical, resident-focused approach.

You will bring:

• Knowledge of community housing rent policy and rent-setting requirements
• Experience with rent reviews, income assessments or a comparable regulated service
• Knowledge of Centrelink and Centrepay processes relating to rental payments
• The ability to coach and develop employees, manage performance and foster a safe and inclusive team culture
• Strong planning, problem-solving and decision-making skills
• Clear and respectful communication, including the ability to explain complex information in an accessible way
• Confidence working with legislation, policies, procedures, systems and quality controls
• The ability to build trusted relationships across teams and with external partners
• A commitment to continuous improvement, inclusion and high-quality resident services

You do not need to meet every capability listed to apply. If the role interests you and you believe your skills and experience could transfer to this opportunity, we encourage you to submit an application.

Why join Bridge?

At Bridge Housing, you will join a purpose-driven organisation where your work contributes to better outcomes for residents and communities. Our employee benefits include:

• A 35-hour working week
• Flexible and hybrid working arrangements, where suitable for the role
• Additional leave and wellbeing benefits
• Learning, development and study support
• Opportunities to contribute to meaningful community outcomes
• A collaborative workplace where different experiences, perspectives and ideas are valued
• Competitive, above award salary
• Grade 6 under the SCHADS Award + 10% (Base salary starting at $126,870 per annum),
• PLUS superannuation,
• PLUS not for profit salary packaging options up to $15,900

Our commitment to inclusion

Bridge Housing is committed to creating a workplace where people feel respected, supported and able to contribute.

We welcome applications from people of all backgrounds and experiences. If you require an adjustment to participate in the recruitment process, please let us know. We will work with you to identify an appropriate and confidential arrangement.

How to apply

Apply Now and upload your resume and a brief cover letter outlining:

• why this opportunity interests you
• the experience and strengths you would bring to the role
• how your approach aligns with Bridge Housing’s values.

Applications will be reviewed on their merits as they are received, and the role may close earlier if a suitable candidate is identified.

For questions: Please reach out to Allison Hunter at People@bridgehousing.org.au

Please note: The successful candidate will be required to complete relevant pre-employment checks including a criminal history check.